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Emergency Assistance

Planning for Emergencies

Useful Phone Numbers

Carry telephone numbers for both your former and your new Commander, Orderly Room/Duty Office, Command Post, and your sponsor. They can be invaluable in case of emergency while in transit. It is important for you to contact someone at your gaining unit and let them know where and how you are. If all else fails, contact either the JB Andrews Command Post at 301-981-5058 or the American Red Cross Armed Forces Emergency Service Center at 1-877-272-7337. These are both 24 hour/7 day a week operations, and can assist you in getting information to either your gaining or losing units in an emergency.

Nearest Military Installation

Locate the nearest military installation for help. You may be able to obtain assistance from the Air Force Aid Officer at the Military & Family Support Center, Navy Emergency Relief or Army Emergency Relief. All the services have cross-service agreements to assist members during times of emergency. Call AAA if you are a member or ask the local information operator for a hospital or road service, depending on the emergency.

The American Red Cross

The American Red Cross is available for emergency assistance anywhere you may be. Contact the nearest chapter; phone numbers are usually listed in the white pages of the phone directory. Most hospitals have a Red Cross office or liaison. They can sometimes help with financial assistance and contacting individuals that will need to know where you are and what's happening.

In cases of emergencies, contact the American Red Cross Office at 1-877-272-7337. 


Ensure that TRICARE agrees with your "emergency" assessment and get an authorization for treatment whenever possible. For medical care in route, if you are active duty you should use DOD facilities (any branch of service), if possible, or the Veterans Administration Facility. If none of the above are available, use civilian facilities. Take the bill to your next base and process it at your gaining medical facility TRICARE service center. Family members should try to use DOD medical facilities for emergency medical care in-route. Civilian care will be cost-shared under TRICARE. Emergency care will not require a non-availability statement but non-emergency care may require one. Contact your regional TRICARE provider to inform them of your circumstances.

Air Force Aid Officer

The Air Force Aid officer can give you additional information about contacts in the area such as the Thrift Shop, SHARE, or the American Red Cross.

AFAS services are offer to services members and their families for emergency assistance on a case-by-case basis.

Traveler's Aid

Most large airports have an agency call "Traveler's Aid" located in the main concourse. If you find you have an emergency while flying, try to locate if the terminal you're in have one of these organizations.

Victim Advocate

If you are in need of immediate sexual assault or abuse assistance, please call the base Security Forces at 301-981-2001 or DSN 312-981-2001. You may also reach the Sexual Assault Hotline at 301-981-7272 or 1-877-316-4689.

Associated Links

American Red Cross
Provides assistance in times of emergency.

Provides support to troops and families in times of emergency.

Air Force Compensation Center
Find Air Force compensation fact sheet and other information.

Air Force Aid Society
Provides emergency relief.

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