Relocation Assistance Program
A&FRC, Area F, Bldg 1431
Via Capt A. Barbarisi
Aviano, Italy 33081

Phone 011-39-0434-305407
Phone (DSN) 314-632-5407
Fax 011-39-0434-30-5794
Fax (DSN) 314-632-5794

Mon – Fri: 7:30 a.m. - 4:30 p.m.
Sat, Sun, Holidays, most Family Days: closed

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Relocation Assistance

Programs and Services

If a permanent change of station, or PCS, is in your future, you may have questions about moving. As part of the Military and Family Support Center, the Relocation Assistance Program provides services and resources to help make this transition as smooth as possible. Here’s what they offer:

  • Individual PCS planning — Most relocation programs offer one-on-one consultation. In particular, those making their first military move, those making their first overseas move or those with challenging or complex situations should contact the relocation assistance office.
  • MilitaryINSTALLATIONS and Plan My Move — For managing and planning your move, you may want to take advantage of these DoD-sponsored online relocation tools. You can estimate expenses, locate forms for housing and property shipments, and create a moving calendar.
  • Loan closet — Where available, loan closets offer basic household goods while your personal property is in transit. Typical items include pots and pans, dishes, silverware, irons, ironing boards and infant or toddler car seats. Generally, towels and bed linens are not available, so these should be packed in your express shipment.
  • Workshops and briefings — Workshops vary from installation to installation, but you may find classes on purchasing real estate and renting, budgeting and finance, moving with children or general moving preparation.
  • Pre-departure briefings — These briefings may be called Smooth Move or PCS Briefing, and they provide essential information to prevent you from making uninformed and costly decisions before your move.
  • Settling-in services — Welcome wagon services, local area tours (with child care sometimes provided), or basic household items to use until your goods arrive may be a part of your installation’s settling-in services. Overseas arrival services may include introductory language classes and cultural awareness training.
  • Foreign-born spouse support — Whether your question concerns immigration and naturalization, learning the English language or how to use local transportation, the relocation program provides assistance, classes and referrals.
  • Emergency assistance — From time to time, emergencies occur while moving. The Relocation Assistance Program office has the resources to provide emergency financial assistance and referrals.

Installation Specific Information

The first days and weeks at Aviano are task-oriented, and following the procedures will help you to get settled more quickly. Your sponsor, supervisor, and all of the many agencies on the base will answer your questions. Talk to the people who "know what it's like." Talk to the people who know what you need. Please review the driver's license testing materials online before arriving so that you will be prepared to take the proctored exam after arrival. Once you have completed your driving tests, you may apply for your AFI license on the Pass & Registration SharePoint website after the Safety briefing.

Relocation services available at or through the Airman and Family Readiness Center (A&FRC) include:

Discovery Center: Free access to computers, internet, copier, fax, phones. WiFi is available inside and outside the building; no password required.

Right Start Intro Program: Your first week will consist of in-processing and house-hunting. Your sponsor should sign you up for Right Start, Aviano's (mandatory) one-stop in-processing and newcomer orientation. Right Start begins the first duty day of the week starting at 8:00 am and is three days long (typically Mon/Tues/Wed). Right Start includes an optional Benvenuti (Welcome) local-area bus tour on Friday - for the entire family. Spouses are highly encouraged to attend every day of Right Start and the bus tour. Spouse Hour is part of the Right Start schedule. First duty station Airmen will be scheduled to attend First Term Airmen's Center (FTAC) after Right Start.

Childcare for PCS: Newly arrived Air Force active duty personnel are eligible to receive a certificate authorizing 20 hours of free childcare, paid for by the Air Force Aid Society. This certificate can be used up to 60 days after arrival in country for pre-kindergarten children. Ask your sponsor to make childcare reservations early; newcomer may ask for the voucher at Right Start. (Current immunizations required).

Cultural Adaptation: A fun, cultural adaptation class, led by two Italians, is part of the Right Start class. The Benvenuti bus tour includes stops at an off-base market, a restaurant, wine-tasting, and learning how to park the car (legally!) and ride the train. The Basic Italian class, offered monthly, teaches language and culture to help you immerse yourself in the wonderful Italian experience.

Telephone Calls: Making a call to or from Aviano can be confusing.  The chart below will be useful prior to your arrival and once you settle in.

Off-base to the U.S.: 001 + area code + number
On-base to the U.S.: Requires a control number and operator assistance; see your duty section
On-base to a U.S. toll-free number: Dial 8XX-XXX-XXXX
U.S to Aviano: 011 39 0434 30 + number
Local area to Aviano: 0434 30 + XXXX (last 4 digits)
On-base to other on-base locations: 632-XXXX (last 4 digits)
Aviano base to local area: 99 + number (10 digits)


Associated Links

Military OneSource
Provides access to 24/7 counseling, information and referral for service families.

Military Youth on the Move
Answers to military children and teen concerns.

Military Child Education Coalition
Provides information and resources on military education needs.

Transition GPS
Official web site for verification of military service for transitioning service members.

AF Wounded Warrior Program
Provides benefits and services available to wounded warriors and families.

MilitaryKidsConnect
Department of Defense-sponsored website for kids impacted by the deployment of parents and caregivers.

USA4 Military Families
Seeks to engage and educate state policymakers, not-for-profit associations, concerned business interests, and other state leaders about the needs of military members and their families.

Need personal assistance?

Call your relocation manager »

Or, for 24/7 assistance, call Military OneSource. »

MilitaryOneSource.mil, No question is too big or too small 800-342-9647

Military OneSource Newsletter Subscriptions button

Plan My Move, Take control of your PCS move

Do you have orders?

Request a Sponsor »


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