Relocation Assistance Program
A&FRC, Area F, Bldg 1431
Via Capt A. Barbarisi
Aviano, Italy 33081

Phone 011-39-0434-305407
Phone (DSN) 314-632-5407
Fax 011-39-0434-30-5794
Fax (DSN) 314-632-5794

Mon – Fri: 7:30 a.m. - 4:30 p.m.
Sat, Sun, Holidays, most Family Days: closed

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Relocation Assistance

Programs and Services

While moving is always stressful, your stress can be drastically reduced if you take full advantage of the information, education, and personal assistance provided to you by the Relocation Program. This is the place to find answers and get referral to other installation resources as well as assistance with in-transit emergencies. The most important thing you can do to ensure a smooth move is to start planning early using the many Relocation Assistance program services and tools available.

Individual PCS Planning -- Most relocation programs offer one-on-one consultation for anyone needing assistance. In particular those making their first military move, first overseas move, or those with challenging and complex situations such as special needs family members or financial problems should call the Relocation Program for an appointment.

Military Installations and Plan My Move --For managing and planning your move, use these two DoD sponsored web-based relocation tools with information on over 250 installations worldwide. You can estimate expenses, find the forms necessary for housing and household goods, keep a calendar of events and take other necessary actions to ensure a successful move.

Loan Closet -- Basic household goods items are available to borrow while waiting for your personal property pre-departure or upon arrival. The typical items in stock include: pots and pans, dishes, silverware, irons, ironing boards, portacribs, high chairs, and infant/toddler car seats. Generally, towels and bed linens are not available, so these should be packed in your hold baggage.

Workshops and Briefings -- The classes offered vary from installation to installation but you can generally find classes on buying, selling and renting smart, budgeting and finance, moving with children, general moving preparation and many other moving related topics.

Pre-departure Briefings -- Sometimes called Smooth Move or PCS Briefings, you and your spouse will want to attend for sure. These briefings provide essential information that can prevent you from making uninformed and costly decisions before your move.

Settling-in Services --These may include welcome wagon services, local area tours with childcare often provided, or basic household items to use until your goods arrive. Overseas arrival services may include introductory language classes and cultural awareness training.

Deployment Support --The Airman and Family Readiness Center assists unit family readiness groups and Ombudsman programs during the entire deployment cycle. Support includes services for special needs, classes on deployment preparation, managing finances, helping children adjust, family separation, return and reunion, and information on resources available locally and on-line.

Foreign Born Spouse Support -- Whether your question concerns immigration and naturalization, learning the English language or how to take local transportation, the Relocation Program provides assistance, classes and referrals.

Emergency Assistance -- From time-to-time emergencies occur while moving, the Relocation Program office has the resources to provide emergency financial assistance and referrals.

Transition Assistance – This is a mandatory program available to assist personnel and family members when they separate from the military. The Relocation Assistance office will establish your individual transition plan and refer you to all the installation and community resources necessary to complete a successful transition.

Installation Specific Information

The first days and weeks at Aviano are task-oriented, and following the procedures will help you to get settled more quickly. Your sponsor, supervisor, and all of the many agencies on the base will answer your questions. Talk to the people who "know what it's like." Talk to the people who know what you need. Start with Jump Start the day after you arrive on the Rotator to get your Housing briefing and Local Conditions Safety briefing (if you have completed your driving tests, you may receive your driver's license on-the-spot). Please review the driver's license testing materials and take the tests before arriving. You can do this online at 31FSS.com/afrc.shtml.

Relocation services available at or through the Airman and Family Readiness Center (A&FRC) include:

Discovery Center: Free access to computers, internet, copier, fax, phones. WiFi is available inside and outside the building; no password required.

Right Start Intro Program:  Your first week will consist of in-processing and house-hunting. Your sponsor should sign you up for Right Start, Aviano's (mandatory) one-stop in-processing. Right Start begins the first duty day of the week starting at 8:00 am and is three days long (typically Mon/Tues/Wed).  Right Start includes an optional Benvenuti (Welcome) local-area bus tour on Friday - for the entire family. Spouses are highly encouraged to attend every day of Right Start and the bus tour. Spouse Hour is part of the Right Start schedule. First duty station Airmen will be scheduled to attend First Term Airmen's Center (FTAC) after Right Start.

Childcare for PCS: Newly arrived Air Force active duty personnel are eligible to receive a certificate authorizing 20 hours of free childcare, paid for by the Air Force Aid Society. This certificate can be used up to 60 days after arrival in country for pre-kindergarten children. Ask your sponsor to make childcare reservations early; newcomer may ask for the voucher at Right Start. 

Cultural Adaptation: A fun, cultural adaptation class, led by two Italians, is part of the Right Start class. The Benvenuti bus tour includes stops at an off-base market, a restaurant, wine-tasting, and learning how to park the car (legally!) and ride the train. The Basic Italian class, offered monthly, teaches language and culture to help you immerse yourself in the wonderful Italian experience.

Telephone Calls: Making a call to or from Aviano can be confusing.  The chart below will be useful prior to your arrival and once you settle in.

Off-base to the U.S.: 001 + area code + number
On-base to the U.S.: Requires a control number and operator assistance; see your duty section
On-base to a U.S. toll-free number: 809-463-3376; at dial tone, dial the 10-digit number
U.S to Aviano: 011 39 0434 + number
Local area to Aviano: 0434 30 + XXXX (last 4 digits)
On-base to other on-base locations: 632-XXXX (last 4 digits)
Aviano base to local area: 99 + number (10 digits)


Associated Links

Military OneSource
Provides access to 24/7 counseling, information and referral for service families.

Military Youth on the Move
Answers to all military children and teen concerns.

Military Child Education Coalition
Provides information and resources on military education needs.

Transition GPS
Official web site for verification of military service for transitioning service members.

AF Wounded Warrior Program
Provides benefits and services available to wounded warriors and families.

MilitaryKidsConnect.org
Department of Defense-sponsored website for kids impacted by the deployment of parents and caregivers.

USA4 Military Families
Seeks to engage and educate state policymakers, not-for-profit associations, concerned business interests, and other state leaders about the needs of military members and their families.

Need personal assistance?

Call your relocation manager »

Or, for 24/7 assistance, call Military OneSource. »

MilitaryOneSource.mil, No question is too big or too small 800-342-9647

Plan My Move, Take control of your PCS move

Do you have orders?

Request a Sponsor »


Additional Resources

  • Expand Housing TreeHousing
  • Expand Household Goods TreeHousehold Goods
  • Expand Local Community TreeLocal Community
  • Expand Financial Planning TreeFinancial Planning
  • Expand Employment TreeEmployment
  • Expand Child Care TreeChild Care
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  • Expand MWR TreeMWR
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