Beneficiary Counseling Assistance Coordinators/Debt Collections Assistance Officer
13611 E. Colfax Ave
Aurora, CO 80045
Phone (DSN) 312-847-6137
Fax (DSN) 312-847-6499
Military treatment facilities
The clinics and services available at military treatment facilities vary by location. Before you move, identify the military treatment facility that will serve you, visit its website to learn about the services available and get contact information.
Moving to a new TRICARE region
If you anticipate a move to another TRICARE region, learn the steps you should take to make sure your transition is as smooth as possible by visiting Moving. On arrival at the new duty location, you or your sponsor can contact the Beneficiary Counseling and Assistance Coordinator, or BCAC, at the military treatment facility if you have questions or need assistance to obtain authorizations for TRICARE Extended Care Health Option services, if applicable.
Beneficiary counseling and assistance coordinator
All TRICARE regional offices and most military treatment facilities are staffed with beneficiary counseling and assistance coordinators, or BCAC, who can provide help with understanding your health care benefit and guidance on getting the services needed. If you or your family member has more severe needs, contact your TRICARE case manager.
Case management involves a team of health care professionals who help you and your family find solutions to complex health problems. It is important to inform your case manager if you are moving as he or she will connect you with the case manager at your new location.
Extended Care Health Option
The Extended Care Health Option provides financial assistance to beneficiaries of active-duty service members who qualify based on specific mental or physical disabilities. The Extended Care Health Option offers an integrated set of services and supplies beyond the basic TRICARE program. Regional contractors in each of the TRICARE regions and overseas administer the program.
Transporting medical equipment
Contact your installation’s household goods/transportation office for information on special procedures for the transportation of medical equipment.
Federal and state health care programs
Medicaid provides health coverage for individuals and families with low incomes or have a disability. The department of social services or the department of medical assistance may administer the Medicaid program in your state. Supplemental Security Income, or SSI, is a cash assistance program intended to meet basic needs for disabled adults and children who have limited resources. Families must reapply after moving to a new state.
Many states offer services for children with special health care needs funded by the Maternal and Child Health Services Block Grant, or Title V. State departments of health websites and local health departments can provide information on state health benefits. The Maternal and Child Health Bureau website has more information, including state points of contact.
Other important resources
TRICARE debt collection assistance officers, or DCAO, are assigned to regional offices and military treatment facilities worldwide and can help beneficiaries understand and get assistance with debt collection issues related to TRICARE.
Installation Specific Information
Special Needs Identification and Assignment Coordination Process (SNIACP)--Formerly Exceptional Family Member Program - EFMP
The Special Needs Identification and Assignment Coordination Process supports personnel assignments. When families relocate, the process is critical to determine the availability of services for spouses and children with special needs. The process links the services of the Military Personnel Flights, the Medical Treatment Facilities, and the Family Support Centers.
The SNIACP's main objective is to identify any preventable hardships that may be bestowed upon a family should medical or educational needs of the family members exceed the resources available at a gaining duty station. Checking on resources available prior to PCS helps to ensure that family members will be able to remain with the sponsor for the duration of their tour.
If you have a family member with a special medical or educational need, or if you are projected to relocate to an overseas assignment with family members, please contact the 460 MDG Exceptional Family Member Program Coordinator at 720-847-7667 or Buckley’s Airman & Family Readiness Center at 720-847-6681.
Call your relocation manager »
Or, for 24/7 assistance, call Military OneSource. »