printerprint friendly view (pdf)    Bookmark and Share    text size decrease increase

Installation Overview

Location

Joint Base San Antonio (JBSA) is situated in San Antonio, (Bexar County), the seventh largest city and known as "Military City USA." Encompassing JBSA are Fort Sam Houston, Lackland Air Force Base and Randolph Air Force Base, three separate installations. The mission at Fort Sam Houston, located northeast of downtown, is medical training and support and is home to San Antonio Military Medical Center. The primary mission at Lackland AFB, located southwest of the city, is training: basic military, technical, English language and technical training in Spanish to allied countries. Randolph AFB is located northeast of the city and houses several headquarters including Air Education & Training Command (AETC), Air Force Personnel Center (AFPC), and Air Force Headquarters Recruiting Services. Visit the Joint Base San Antonio homepage.

Fort Sam Houston housing is privatized and managed by Lincoln Military Housing. There are nine housing areas with 2-5 bedroom homes. Available for all ranks. Call 210-270-7638 or visit the Family Housing website.

  • MWR Facilities Recreation includes bowling, golf, camping, fishing, dinner theatre, aquatic center, various fitness centers, JBSA Recreation Park 830-226-5357, equestrian center, and more!
  • Commissaries: 1 commissary, 2 Shoppettes, both with gas station on post: 210-221-4678
  • Banking facilities on post: Broadway Bank

Lackland Air Force Base is located southwest of San Antonio, off Highway 90 at SW 36th Street from the west, and General Hudnell exit from the east. San Antonio is in Bexar (pronounced bear) County in south central Texas. Lackland AFB is one of three installations comprising Joint Base San Antonio as part of the 502nd Air Base Wing. Base support functions and services are managed by the 802nd Mission Support Group. Businesses actively court the military by offering discounts. Although the summers are hot, overall the climate is relatively mild and offers opportunities to be active year round. The cost of living remains around 90, below the national average of 100. No matter what your interests are, there is undoubtedly something here for you. The base operator's phone number is 210-671-1110, or DSN 312-473-1110. Lackland is expanding its online social media presence. Please visit the 802nd FSS and Public Affairs Facebook page .

Randolph AFB , located between IH-35 and I-10, is part of the San Antonio Metropolitan Area, just northeast of San Antonio, Texas. San Antonio is considered to be a "military friendly" town: home to three large military installations. Randolph houses several headquarters including Air Education & Training Command (AETC), Air Force Personnel Center (AFPC), Air Force Headquarters Recruiting Services and Nineteenth Air Force (19AF). The base operator's phone number is 210-652-1110 or DSN 312-487-1110.

History

Fort Sam Houston was founded in 1845, and named for General Sam Houston, hero of the battle of San Jacinto and first president of the Republic of Texas. Fort Sam Houston is unique among Army posts. On one hand, it is a major, active military installation and plays a vital role in the defense of the United States. On the other hand, it contains some of the oldest structures on any Army installation. Two of those sights are the Pershing House and The Quadrangle. This blend of old and new gives today's soldiers a share of the post's history which dates back more than 150 years. For more information, go to the Fort Sam Houston homepage .

Lackland AFB is named after Brigadier General Frank Lackland, who was commissioned into the Army after serving in the District of Columbia National Guard. Construction on the base began on June 15, 1941, and was originally part of Kelly Field. One year later, it became an independent organization called the San Antonio Aviation Cadet Center. On February 3, 1948, the facility became Lackland AFB, Gateway to the Air Force. For more information, please visit the Lackland AFB homepage.

Randolph Field was dedicated on June 20, 1930, as a flying training base and continues in this mission today. The idea for Randolph began soon after the establishment of the Air Corps Act in 1926, which changed the name of the Army Air Service to the Army Air Corps. General Frank P. Lahm was placed in charge of all flying training and established the Air Corps Training Center and set up its headquarters at Duncan Field, next to Kelly Field, TX. After deciding the facilities at Kelly and Brooks Fields were not sufficient for proper training, the Air Corps soon decided an additional training field was needed. Randolph Field was named after Captain William Millican Randolph, who crashed his AT-4 on takeoff returning to duty at Kelly. He contributed immeasurably to the progress of aviation and served on the base name selection committee. After the Air Force became a separate service on September 18, 1947, Randolph Field was officially named Randolph Air Force Base on January 14, 1948. For more history visit Randolph's homepage.

Mission

The primary mission at Fort Sam Houston is as a medical training a support. The post is the home of the U.S. Army North, Institute of Surgical Research, Army Medical Department Center and School, Army Medical Command, U.S. Army South, U.S. Veterinary Command, Great Plains Regional Medical Command, Installation Management Command, Military Entrance Processing Station, 5th Recruiting Brigade, San Antonio Military Medical Center (SAMMAC) and 502nd Air Base Wing . Fort Sam Houston provides facilities and support for the activities of garrison units and other tenant organizations.

For additional information visit the installations individual unit websites:

Lackland's mission is to:

  • Provide basic training for all non-prior service airmen of the regular Air Force, Air National Guard, and Air Force Reserve.
  • Provide modern technical training in the fields of security and law enforcement, military working dog handling, combat arms, recruiting, supply, transportation, services, food preparation, and social actions.
  • Provide students from 117 countries the opportunity to increase their proficiency in the English language through its Defense Language Institute English Language Center.
  • Provide technical training in Spanish for military allies from Central and South America.
  • Provide medical training programs at Wilford Hall Medical Center.

In response to the Joint basing initiative, Lackland activated the 802nd Mission Support Group on February 2, 2010, and realigned under the new 502nd Air Base Wing at Ft. Sam Houston. Several 37th Training Wing staff agencies were realigned in a move to maximize operation training and support missions throughout the base. The 37th TRW retained positions in agencies that were specific to the training mission, while mission support roles reorganized under the 502nd.

Randolph: Randolph AFB is home to numerous Department of Defense units, including Headquarters Air Education and Training Command, Air Force Personnel Center and the host unit, the 12th Flying Training Wing.

Air Education and Training Command's mission is to develop America's Airmen today...for tomorrow. They take America's sons and daughters - young men and women who have volunteered to serve their country in a time of war - and develop them into Airmen. AETC's mission begins with the Air Force Recruiting Service. With 24 enlisted squadrons, three health professions squadrons and more than 1,200 recruiters assigned throughout the United States and overseas, the Recruiting Service's mission is to inspire, engage and recruit the brightest, most competitive and diverse young men and women for service in America's Air Force.

Air Force Personnel Center is the Air Force's Human Resources division implementing personnel, manpower and services programs for nearly 330,000 active-duty members and 150,000 civilian employees through a worldwide network of personnel flights. AFPC carries out the programs covering all life cycles of military and civilian personnel for the Air Force, including defining resource requirements and developing and delivering Airmen for the Air Force and the joint environment. AFPC also manages the implementation of services programs for Airmen and families.

The 12th Flying Training Wing is the Source of America's Airpower, delivering unrivaled airpower leaders for the future of the U.S. Air Force. The wing, which is headquartered at Joint Base San Antonio-Randolph, consists of three flying groups and a maintenance directorate spanning more than 1,600 miles. The 12th FTW is responsible for four single-source aviation pipelines. These pipelines include combat systems officer training, pilot instructor training, as well as remotely piloted aircraft pilot indoctrination and basic sensor operator qualification. The wing manages all airmanship programs for the U.S. Air Force Academy and serves as the single screening point for all hopeful aviators to include pilots, RPA pilots and CSOs. The wing also hosts the introduction to fighter fundamentals program as well as conducts electronic warfare training for the U.S. Air Force and multi-national forces. Each year, the wing graduates more than 850 instructor pilots, 350 combat systems officers, 500 remotely piloted aircraft pilots and sensor operators, and trains more than 2,500 U.S. Air Force Academy cadets and 2,200 undergraduate flight training candidates.

Population Served

Fort Sam Houston:

  • Total Force Active Duty and DOD Civ: 36,976
  • Family Members: 48,415
  • Retirees: 76, 580
  • Total population: 161,971

Lackland consists of 46,577 people. Of these, 24,702 are active duty members. Another 10,131 are DoD civilian employees. The remaining 11,744 are contract employees, and family members. Lackland is comprised of the 37th Training Wing, National Guard 149th Fighter Wing, the 59th Medical Wing, the Air Force Intelligence, Surveillance and Reconnaissance Agency, the 24th Air Force Wing, 67th Network Warfare Wing, Cryptologic Systems Group and the National Security Agency plus 70 additional associate units.

Randolph is home to 4,423 military members who have 5,291 dependents. DoD and NAF civilians combine for a strength of 5,778 for a total population of 15,492.

Base Transportation

Fort Sam Houston: Anyone with official business on post may use the on base shuttle buses. No ID is required. There is no shuttle bus service to off post sites. There are two shuttle bus routes on post; one is the BAMC or "Hospital Route" and the other is the AHS Route "Brigade Route." The "Hospital Route" services most of the clinics on post, the Finance Office, the Military Police Station, and Army Community Service. The "Brigade Route" services the troop areas, Troop Dispensary, Dental Clinics, Military Clothing Sales Store and the Main Exchange. The routes are approximately 30-35 minutes. To obtain a copy of shuttle bus schedule, stop by the Army Community Service located at Bldg 2797, Stanley Road.

Lackland: Shuttle service is available to 21 locations on base. Buses run every 15-20 minutes and shuttle stops are clearly marked. Technical school students are the primary customer base, but others can ride on a space available basis. Schedules are available in billeting, base libraries, and Bldg 5008 on Gary Avenue.

For students and medical staff that need transportation between WHMC and BAMC, a shuttle will run every 30 minutes from various sites on Lackland and Security Hill.

Randolph : Base Military Taxi is also available for official use only. Please arrange transportation requirements in advance when support is needed during non-duty hours

Sponsorship

Fort Sam Houston: The Sponsorship Program is managed by the Directorate of Military Personnel. Those soldiers who are relocating to Fort Sam Houston and have not been assigned a sponsor should call 210-221-0995. Sponsorship for Civilians is the responsibility of the gaining supervisor. Civilian employees should call 210-221-1425 for sponsorship assistance. You may go online to submit your sponsorship request form.

Mail : If you need to send mail to Fort Sam Houston prior to your arrival, address it to: Your Name, Post Office, General Delivery, Fort Sam Houston, TX 78234. The Post Office will hold the mail for 15 days if incoming from CONUS, 45 days if incoming from OCONUS. The phone number for the Post Office on post is 210-226-0089.

Your gaining unit is responsible for ensuring that you have a sponsor. If you do not hear from your sponsor in a timely manner, you may want initiate contact yourself. Check the Major Units listing for phone numbers.

Once you connect with your sponsor, please provide them with all the pertinent information about your needs, family, travel plans, and any other concerns. If there are any changes, let your sponsor know as soon as possible so that he or she can make the necessary adjustments in arrangements. If you want your sponsor to meet you upon your arrival, please discuss that issue and exchange the necessary phone numbers to make that happen.

Lackland: There are two temporary mail facilities on Lackland AFB. Permanent party military assigned to Lackland AFB will send their mail to Rank and Name, PSC 3, 1320 Truemper St., Unit 369401, Lackland AFB, TX 78236. Pick up mail at building 9122 near the intersection of Carswell and Truemper Avenues, 210-671-9476/9477. Members assigned to Security Hill and any of its associated tenants will address their mail to Name & Rank, PSC 6, 2261 Hughes Avenue, Unit #623201, Lackland AFB, TX 78236. To pick up mail go to Bldg 2017 located at 105 Hall Blvd, 210-977-2820. All incoming mail will be held as General Delivery; newcomers are assigned temporary box numbers when they pick up their mail the first time. Anything that comes in after that date as General Delivery mail will automatically be placed in the assigned box.

If it will be more than 30 days before you arrive, ask your sponsor to take a copy of your orders to the appropriate location.

Randolph: It is important to maintain contact with your sponsor and provide him/her with your arrival information. However, if you are unable to contact your sponsor prior to or upon arrival, contact your Commanders Support Staff during normal duty hours. If arriving after duty hours, contact the Lodging Office, which is the 24-hour arrival point.. Report to your CSS the next duty day. Once you have signed in, the approval authority for permissive TDY for house-hunting is your gaining commander. The automated base operator can be reached 24 hours a day for additional listings, 210-652-1110 or DSN 312-487-1110.

Taxi and shuttle service is also available from the San Antonio International Airport to Randolph. Fares vary, but taxis average around $35. Once you arrive at Randolph AFB, report to your CSS with your records. Upon signing in with your unit, you will be scheduled for required in-processing appointments including Finance, Social Actions, and Base Newcomer's Orientation briefings.

Mail: If you need a forwarding address for your mail, you may use the Postal Service Center. Your sponsor may deliver, or you may FAX a copy of your PCS/TDY orders to Commercial 210-652-5429, DSN 487-5429. You must follow up with a phone call to confirm receipt of your FAX at Commercial 210-652-3569, DSN 487-3569. Then you may use the address below to forward your mail. Upon your arrival, you may pick up your mail at the Postal Service Center located in Bldg. 860. If you have questions, they can be contacted at 210-652-3569.

Forwarding Address:
Your Name
1985 1St Street West #2000
Randolph AFB, TX 78150-4312

Temporary Quarters Fort Sam Houston http://www.ihgarmyhotels.com or call 210-357-2705 ext 5000 for reservations or additional information. “Wounded Warriors and their families have priority for lodging at Fort Sam Houston.”

Lackland AFB has billeting units available. Those who are in PCS status have top priority. If there are no vacancies in the appropriate lodging facility, the Inns of Lackland have agreements with hotels and motels near the base and downtown to provide temporary housing for those arriving here in official travel status. You will still need to check in at the appropriate military billeting facility to get your non-availability statement. Your sponsor can make reservations for you if you provide a copy of your orders and credit card information. You may prefer to make your own reservations: 210-671-4277, 1-888-235-6343, or DSN 312-473-3622/0047/2556. Web site and E-mail information can be found in the Contacts for Lackland AFB.

There are 7 pet friendly rooms. Lodging maintains a list of pet friendly hotels, motels, and kennels located in San Antonio. They are all within a reasonable distance of the base.

Randolph : Contact the Randolph Lodging office in Bldg. 112 or call 210-652-1844 or DSN 312-487-1844, as soon as you have your orders and an arrival date to request accommodations for you or your family. If nothing is available on base they will refer you to a nearby hotel in the local community.

Relocation Assistance

Fort Sam Houston : The newly arriving Soldier and family members should be aware of the Army Community Service Relocation Assistance Program and the Lending Closet. They are specially designed to make their transition into our community an easier, more pleasant experience. For information on items you can borrow, please go to the Loan Closet topic.

One of the fastest ways to know where things are is to participate in the Trails and Tales Tour of Fort Sam Houston. You can register at the Newcomers' Extravaganza table.

The Newcomers' Extravaganza is an event designed to help integrate the newcomer into the community and to link support services to newly arrived families. Contact the Relocation Assistance Program office for schedule information at 210-221-9698/1681.

Lackland:

NOTE: Visit the Air Force Housing website to find your new home with the Air Force. This website serves as a one-stop shop for Airmen and their families to obtain information about the housing options and support services available to them at Air Forces world-wide.

The Airman and Family Readiness Center (A&FRC), 210-671-3722 or DSN 312-473-3722, offers a wide variety of information and services to assist newcomers with their move.

The official newcomer's orientation at Lackland AFB takes place at Right Start. The orientation is presently every other Wednesday in the Gateway Club from 8:00 a.m. to 2:30 p.m. During the summer PCS season, Right Start will be weekly. When you in-process, you will be given your appointment. Attendance is mandatory for the active duty member. Spouses are cordially invited to attend. PCS Childcare is available and must be arranged through the Airman and Family Readiness Center.

Randolph: The Relocation Assistance Center offers classes and individual relocation assessment and referral. We also operate computer based information on other military installations and demographics worldwide. Contact the Relocation Assistance Program at 210-652-5321or DSN 312-487-5321 for further information.

Critical Installation Information

Fort Sam Houston :

  • Joint Base San Antonio will cover nearly 67 square miles; have more than 80,000 full-time employees performing 211 missions; support 145,000 students and include a retiree community of more than 250,000. While physically located on three different sides of the city, the 502nd MSG joins the 802nd MSG at Lackland Air Force Base and the 902nd MSG at Randolph AFB to form the support infrastructure for Joint Base San Antonio, the largest joint base initiative in the Department of Defense. The three mission support groups fall under the 502nd Air Base Wing, headquartered on Fort Sam Houston.
  • Vehicle drivers will not use hand-held or hands-free communication devices such as cell phones, two way radios, or electronic devices such as personal data assistants (PDAs) while driving a vehicle. Vehicle drivers may operate these devices only once the vehicle has been safely stopped and the vehicle placed in park. This policy applies to all military and civilian personnel who operate a privately owned motor vehicle, Government Owned vehicle, or Government Service Administration vehicles on Fort Sam Houston and Camp Bullis.
  • Fort Sam Houston Post Office is located in Building 368, Fort Sam Houston, TX 78234. The hours of operation are Monday through Friday, 8:30 a.m. - 5:00 p.m. and Saturday, 8:30 a.m. - 12:00 p.m. For additional information please call 210-226-0089.
  • The Fort Sam Houston operator may be reached by calling 210-221-1211, DSN 312-471-1211. For the Brooke Army Medical Center Information Desk, call 210-916-4141, DSN 312-429-4141. The Fort Sam Houston Toll Free number 1-800-531-1114 may be used for official business (limited to 5 minutes), and the operator will transfer your call to any number on post

Lackland:

  • Child care for infants is at a premium. Two child development centers on base have infant slots, but there is usually a waiting list. Family day care homes are available but also have limited infant capacity. You may pick up a list of family day care homes at the Airman and Family Readiness Center or at the Family Day Care Office located in Bldg. 6629 near Walker and Gentile.
  • Posted base speed limits are strictly enforced. Violators who speed 15 mph over the speed limit will receive an automatic 30-day suspension of base driving privileges. Violators who speed 20 mph over the speed limit will receive an automatic 60-day suspension of base driving privileges. A suspension means that offenders are prohibited from operating a motor vehicle on Lackland AFB during the suspension period.
  • Wilford Hall emergency room is now closed. The Urgent Care Center will see only 2 years of age and up. For emergencies, go to the nearest emergency room. All inpatient care has been moved to Brooke Army Medical Center.
  • ID Card Policy Change - ID cards, CAC and DEERS enrolled will be issued by appointment only. Appointment times will be between 8 a.m. and 3:20 p.m. Schedule appointments at https://rapids-appointments.dmdc.osd.mil or call and set up an appointment at 671-4178.

Passports and Visas

Ensure member and/or dependents have the required passports and/or visa prior to final out-processing. Member and/or dependents are not allowed to final out-process without the required passports/visas in hand for themselves (if applicable) and/or dependents. Members electing the accompanied tour will not be permitted to out-process without having the required passports/visas in hand for themselves (if applicable) and/or dependents.

These actions are necessary to prevent unforeseen hardships to the military members and their families. Therefore, as a last reiteration, it is essential, members do not out-process without having the appropriate passports/visas for themselves (if applicable) and/or dependents.

Randolph:

  • Child care for infants is at a premium. One child development centers on base has infant slots, but there is usually a waiting list.
  • Base housing is limited, but there are numerous apartments and single dwelling rentals in the community.

Passports and Visas

Ensure member and/or dependents have the required passports and/or visa prior to final out-processing. Member and/or dependents are not allowed to final out-process without the required passports/visas in hand for themselves (if applicable) and/or dependents. Members electing the accompanied tour will not be permitted to out-process without having the required passports/visas in hand for themselves (if applicable) and/or dependents.

These actions are necessary to prevent unforeseen hardships to the military members and their families. Therefore, as a last reiteration, it is essential, members do not out-process without having the appropriate passports/visas for themselves (if applicable) and/or dependents.


Associated Links

Military OneSource
Provides access to 24/7 counseling, information and referral for service families, and if relocating, search for Culture Grams that can provide useful information about your new duty location.

Defense Travel Management Office /Per Diem
Per Diem official website with information on allowances, travel regulations and lodging websites.

DS Logon (formerly DEERS)
TRICARE beneficiaries can electronically link to their medical records, pay and human resource systems and other websites.

Defense Finance and Accounting Service
The authoritative source for pay issues.

DoD Schools
Provides complete information on all Department of Defense Schools run by DoDEA.

Military K-12 Partnership
Provides comprehensive information for all students.

DoD Commissaries
The Defense Commissary Agency operates a worldwide chain of commissaries providing groceries to military personnel, retirees and their families in a safe and secure shopping environment.

Stars and Stripes
Current editions for European, Mid East and Pacific newspapers.

The CIA World Factbook
Provides information on locations overseas.

OSD Reserve Affairs
Provides benefits and services designed to enhance and maintain the quality of life for noncommissioned and petty officers.

AF Wounded Warrior Program
Provides benefits and services available to wounded warriors and families.

USAF Home Page
Provides comprehensive resources and information on all Air Force issues.

Military ID Card/CAC -- Locator
Find all military ID card and CAC facilities worldwide.

Air Force Reserve Command
Information on all reserve affairs and family issues.

Air Force Services Agency
Find information on all AF installations worldwide.

MilitaryKidsConnect
Department of Defense-sponsored website for kids impacted by the deployment of parents and caregivers.

USA4 Military Families
Seeks to engage and educate state policymakers, not-for-profit associations, concerned business interests, and other state leaders about the needs of military members and their families.

Explore the links to the left for in-depth information.

Need personal assistance?

Call your relocation manager »

Or, for 24/7 assistance, call Military OneSource. »

MilitaryOneSource.mil, No question is too big or too small 800-342-9647

Military OneSource Newsletter Subscriptions button

Plan My Move, Take control of your PCS move

Do you have orders?

Request a Sponsor »


Additional Resources

  • Expand Housing TreeHousing
  • Expand Household Goods TreeHousehold Goods
  • Expand Local Community TreeLocal Community
  • Expand Financial Planning TreeFinancial Planning
  • Expand Employment TreeEmployment
  • Expand Child Care TreeChild Care
  • Expand Education TreeEducation
  • Expand MWR TreeMWR
  • Expand Special Circumstances TreeSpecial Circumstances

Military Crisis Line

Safe Helpline