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Emergency Assistance

Planning for Emergencies

Should you experience an emergency while traveling to your new duty station, the nearest military installation may be able to assist you.  If you are unsure of how to locate the nearest installation or need resources in an emergency, you can call Military OneSource at 800-342-9647 from anywhere within the United States. If calling from overseas, you can reach Military OneSource by collect call at 703-253-7599. Military OneSource professionals are available to military and their families, 24 hours a day, 365 days a year. Contact your gaining command point of contact to alert them of the situation. Your new Command Ombudsman may also be able to provide you with resources.

Navy-Marine Corps Relief Society

In addition to a variety of programs and services, the Navy-Marine Corps Relief Society (NMCRS) can provide emergency financial assistance to qualifying active duty and retired members of the Navy and Marine Corps, their eligible family members, and survivors.

The Navy-Marine Corps Relief Society can provide interest-free loans or grants to help qualifying individuals with emergency needs such as:

  • Emergency Transportation
  • Funeral Expenses
  • Medical/Dental Bills (Patient's Share)
  • Food, Rent, and Utilities
  • Disaster Relief Assistance
  • Child Care Expenses
  • Essential Vehicle Repairs
  • Unforeseen Family Emergencies

Service members or eligible family members with an emergency need should contact the nearest NMCRS office to make an appointment with an NMCRS caseworker. If available, plan to bring your military identification (ID) card and most recent Leave and Earning Statement (LES) to the appointment. If the office is closed and the emergency cannot wait until the next business day, the voicemail for the NMCRS office will provide resources for "after hours" assistance.

If you are in crisis and NMCRS is not open or not available, the American Red Cross can administer funds on behalf of NMCRS to qualifying service members and their families. If you need emergency financial assistance as you are traveling to San Diego and don't know how to reach your nearest NMCRS, call the American Red Cross "Service to the Armed Forces Center" at 877-272-7337.

When you arrive in San Diego, you can contact the nearest NMCRS office at 619-767-6800 for Naval Base San Diego; 619-545-4477 for Naval Base Coronado; 858-577-1807 for Marine Corps Air Station (MCAS) Miramar; or 619-524-5734 for Marine Corps Recruit Depot (MCRD). 

American Red Cross Armed Forces Emergency Services

The American Red Cross offers support to military family members who must contact deployed Sailors, verification of emergency leave information, emergency financial assistance, counseling, access to veterans' services, and resource referrals on a wide variety of topics. In a natural disaster or emergency, the American Red Cross will provide additional support in the form of shelters, counseling, and volunteers to assist with your needs. 

The Armed Forces Emergency Services (AFES) branch of the American Red Cross provides a vital communications link between service members and their families, relaying emergency messages from home to remote locations around the world. The American Red Cross can send communication to deployed personnel on behalf of family members experiencing emergencies or other important events. These messages alert service members to situations on the home front, and are delivered around-the-clock, 7 days a week, 365 days a year. AFES emergency communication services are available for births, deaths, and illnesses, as well as other major life events or crises. In addition to supporting active duty members and their families, the Red Cross reaches out to the National Guard and reserve community throughout the US.

To access the American Red Cross "Service to the Armed Forces Center," call 877-272-7337.

CNRSW Fleet & Family Support Center (FFSC), Information & Referral

The CNRSW FFSC San Diego provides resource referrals for a variety of community and military agencies. FFSC Consultants can provide individualized resource consultations, workshops, flyers, and more. For more information on resources available to you and your family, for crises or routine situations, contact Naval Base San Diego FFSC at 619-556-7404 visit the FFSC San Diego website.  

2-1-1 Information & Referral Hotline

2-1-1 San Diego offers resource referrals 24 hours a day, 7 days a week, serving as your free, confidential one-stop service for community, health, and disaster-related resources. From a land-line telephone, simply dial 2-1-1. From a cell phone or phone on a military installation, dial 858-300-1211. 2-1-1 provides access to more than 2,000 agencies to provide the assistance you need, in or around San Diego. For more information, call the numbers provided or visit the 211 website.

Military OneSource

Military OneSource can connect service members and their families with resources anywhere in the world. Services are offered in over 150 languages, with interpretation and translation services available. Military OneSource can connect you to the resources you need for an emergency. This free resource is open 24 hours a day, 7 days a week. Call 800-342-9647 from within the continental US or 703-253-7599 to call collect from overseas.

Salvation Army

The Salvation Army provides a wide range of programs for families in every community. The organization provides services to pregnant teens, individuals suffering with substance abuse, families and individuals in distress, seniors needing a nutritious meal, and all those needing fellowship. The Salvation Army reaches out to the homeless, offering a warm bed for the night or a new start with counseling and can offer job training and a place to stay for up to one year. The Salvation Army Corps Community Centers offer social services to meet the needs of the San Diego community. All offices offer food boxes, clothing, and vouchers/referrals for shelters to those in need. For more information, call 619-231-6000 or visit the Salvation Army's website.

Sexual Assault Prevention & Response (SAPR) Program

The Department of Defense (DoD) Sexual Assault Prevention & Response (SAPR) Program is designed to reduce sexual assault incidents experienced by or perpetrated by Navy personnel. The SAPR Program ensures that sexual assault victims receive support in a sensitive manner that honors the victim's rights. The SAPR Program provides basic sexual assault awareness training and response efforts to victims of sexual assault. The SAPR Victim Advocate Program provides assistance, support, and resources to victims of sexual assault during investigative, medical, and legal procedures. SAPR Advocates support family members and friends of sexual assault victims, as well. Advocacy services are available 24 hours a day by calling 877-995-5247. Victim Advocates are highly trained active-duty and civilian volunteers. For more information about the SAPR Program or the Victim Advocates, call FFSC at 619-556-7426.

For immediate emergency assistance, please call the Military Police at 619-556-6460 or DSN 312-526-6460.

Associated Links

American Red Cross
Provides assistance in times of emergency.

Provides support to troops and families in times of emergency.

Navy-Marine Corps Relief Society
Provides access to resources needed in times of emergency.

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