Personal Property Office Regional (Household Goods)
7920 14th Street
Personnel Support Mall Building 336
Norfolk, VA 23505-1209
Phone 757-443-3700 / 877-619-8596 / 800-462-2176 DPS Helpline
Phone (DSN) 312-646-3700
Fax (DSN) 312-646-3736
Arranging Household Goods Shipments
As soon as you are alerted to your upcoming permanent change of station move, you can start getting your house and family ready. Clean up and get rid of junk. Hold a yard sale or donate serviceable items you no longer need. Gather important family records.
If you are moving overseas, begin to plan what items will go in unaccompanied baggage, in your household goods shipment and in permanent storage. Remember, in overseas areas, the electric current may be different and houses are generally much smaller than those in the United States. These are good questions to ask your sponsor.
Household Goods Shipping Process
The Defense Personal Property System is the online system you will use to manage your household goods shipment. For how-to guides to assist with your application go to Move.mil.
Moving with your pet includes researching airline requirements and quarantine restriction laws in your new location. Many airlines have requirements for size, weight, breed, number of animals, kennel construction, documentation and seasonal limitations. Small pets may be shipped on military flights, but availability and regulations are always changing. Search Move.mil for more general information on shipping pets.
Many international locations have strict importation laws, including extended quarantines and restrictions on breeds or types of animals. Carefully research these rules as they could impact your moving schedule. You may also find some locations in the United States that have restrictions on certain animals and breeds. Review your new installation's "Shipping Pets" in MilitaryINSTALLATIONS for details.
"It's Your Move"
Review the U.S. Transportation Command booklet, "It's Your Move," for detailed information on weight allowances, the household goods shipping process, storage, automobile shipments, claims processes and the customer satisfaction survey.
Installation Specific Information
Check out the Household Goods Portal »
Please complete the Customer Satisfaction Survey (pdf) after each delivery. Your feedback is important!