Personal Property Office Regional (Household Goods)
7920 14th Street
Personnel Support Mall Building 336
Norfolk, VA 23505-1209

Phone 757-443-3700 / 877-619-8596 / 800-462-2176 DPS Helpline
Phone (DSN) 312-646-3700
Fax 757-443-3736/3636
Fax (DSN) 312-646-3736

Mon, Tues, Thurs, Fri 8:00 a.m. – 4:00 p.m.
Wed 9:00 a.m. – 4:00 p.m.
Sat and Sun – Closed
Holidays – Closed

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Household Goods

Arranging Household Goods Shipments

As soon as you receive to your permanent change of station, you can start getting your house and family ready. Clean up and get rid of junk. Hold a yard sale or donate serviceable items you no longer need. Gather important family records. Remember, in overseas areas, houses are generally much smaller than those in the United States and the electric current may be different.

If you are moving overseas, begin to plan what items will go in unaccompanied baggage, in your household goods shipment and in long-term, Non-Temporary Storage, or NTS, storage—check with your sponsor or overseas housing office to assist in determining what items to ship.

Household Goods Shipping Process

The Defense Personal Property System is the online system you will use to request and manage your household goods shipment(s). For how-to guides to assist with your application, go to Move.mil.

Pets

Moving with your pet includes researching airline requirements and quarantine restriction laws in your new location. Many airlines have requirements for size, weight, breed, number of animals, kennel construction, documentation and seasonal limitations. Small pets may be shipped on military flights, but availability and regulations frequently change. Contact your local Personal Property Office to request specific country instructions. Military OneSource can make your move easier with helpful tips, resources and hands-on information related to moving with pets and more.

"It's Your Move"

Review the U.S. Transportation Command booklet, "It's Your Move," for detailed information on weight allowances, the household goods shipping process, storage, automobile shipments, claims processes and the customer satisfaction survey.

For assistance on moving entitlements, reach out to:
Navy personnel: householdgoods@navy.mil or 855-HHG-MOVE (855-444-6683)
Marine Corps personnel: usmcpersonalproperty@usmc.mil or 703-695-7765
Air Force personnel: ppahq.ppec.customerservice@us.af.mil or 210-652-3357

Installation Specific Information


Associated Links

Navy Household Goods
Tips and tools to walk you through the moving process, whether you're an experienced or first-time mover.

Move.mil
Official Defense Personal Property System (DPS) Portal. Find out what type of information can be found and where to find it on Move.mil by watching the video presentation, "What's on Move.mil?"

Auto Logistics
Resource for service members moving or storing their personally owned vehicles for a permanent change of station.

US Customs
Find information on importing and exporting products and property.

Navy Household Goods Website
Household Goods provides information for Navy and Marines service members and civilians who need to move their household goods.

Navy Household Goods Channel
Subscribe to the Navy HHG’s YouTube channel for informational videos on DPS, move.mil and other household goods subjects.

Defense Personal Property System Portal (DPS)
DPS Password & Login Procedures video presentation shows how to get your DPS Password and Login to the system for the first time.

Questions about household goods & POVs?

Household Goods Portal
Check out the Household Goods Portal »

Please complete the Customer Satisfaction Survey (pdf) after each delivery. Your feedback is important!

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