Fleet and Family Support Center
7928 14th Street
Suite 102
Norfolk, VA 23505-1219

Phone 757-444-2102 / 757-444-NAVY (Emergency After Hours Line)
Phone (DSN) 312-564-2102
Fax 757-445-2495
Fax (DSN) 312-565-2495

Mon – Fri 8:00 a.m. – 4:30 p.m.
Sat and Sun – Closed
Holidays – Closed

Website | Map

printerprint friendly view (pdf)    Bookmark and Share    text size decrease increase

Family Center

Programs and services

As a gateway to the resources you need, the Military and Family Support Center provides information, support and services to help you balance the demands of military life. The Military and Family Support Center is one part of the overall Family Readiness System, which is the network of agencies, programs, services, partnerships and individuals that supports your personal and family life readiness, mobilization and deployment readiness, and mobility and economic readiness. It should be one of your first stops once you arrive at a new installation. The programs and services are a key resource for you and your family. They include:

  • Deployment support assists you and your family during all phases of the deployment cycle, providing workshops and services to help meet the challenges of deployment, as well as information and referral to deployment-related resources. Services include education briefings for deploying members and families, support services, morale calls and service-specific programs.
  • Relocation assistance provides an array services to meet your moving needs. Relocation services include, but are not limited to, relocation workshops that help you prepare for a move, information on installations and communities worldwide and, where offered, a loan closet for basic household items. Relocation assistance also includes assistance with in-transit emergencies. Military and Family Support Centers work with other installation agencies to keep relocation information current, timely and relevant to allow you to make informed decisions and ensure you experience a smooth and successful move.
  • Personal financial management provides information, education and one-on-one financial counseling to assist you and your family in maintaining your financial readiness. Services are designed to address money management issues throughout your active-duty lifecycle and into retirement. Financial readiness educational opportunities range from basic planning to long-term investing.
  • Employment assistance offers comprehensive information, tools and resources to support career exploration, training and licensing, and employment readiness. Military and Family Support Centers may offer career counseling, local labor market information, trend tracking, skills and interests identification, job bank referrals and resources for self-employment.
  • Family life education provides information and education to assist you and your family in developing resilience skills that can help as you navigate your mobile military lives.
  • Information and Referral can assist you in identifying and clarifying needs to determine appropriate forms of assistance and in locating services and programs available both on and off your installation.
  • The Transition Assistance Program prepares separating, retiring and demobilizing service members (and their families) with the information, skills and knowledge necessary for a successful transition from military to civilian life. The first step in your transition process is to complete the congressionally mandated pre-separation counseling session, which furnishes detailed information on the various benefits and services available.

Military and Family Support Centers may provide other services, such as counseling and family advocacy. Services vary by location.

Installation Specific Information

Fleet & Family Support Center (FFSC) Norfolk is located at 7928 14th Street, Suite 102 Norfolk, VA. 23505-1219 and can be reached at 757-444-2102 or DSN 312-564-2102.

FFSC Norfolk offers the following additional services:

Counseling/Support Programs -- Short term counseling and crisis intervention for active duty and their family members. In addition to individual and marital counseling, FFSC Norfolk provides clinical support groups and classes.

Family Advocacy Program (FAP)-- Located in Bldg U111, and may be reached at 757- 444-2230. FFSC Norfolk FAP counselors provide Family Violence prevention and identification educational workshops for commands. FFSC Norfolk offers a variety of educational workshops designed to strengthen families by increasing skills to cope with family challenges and interpersonal relationships.

Volunteers Program -- Provide opportunities within FFSC Norfolk for individuals to provide responsive, proactive, and customer oriented services to our military members and their families.

Sexual Assault Prevention and  Response (SAPR) -- provides victim advocates, resource information and counseling referrals for victims, SAPR provides command support with SAPR Advocate and POC training as well as the SAPR Advocates Forum. SAPR is housed at FFSC Norfolk and can be reached at 757-444-2230 .  After hours 757-438-3504.

Domestic Abuse Victim Advocate (DAVA) -- services are available to victims of Domestic Abuse.  DAVA provides assessment, evaluation, information, education, limited transportation and case coordination.  DAVA is located at FFSC Norfolk and can be reached at 757-444-2102.  After hours assistance (4:00 pm – 7:00am) can be reached at 757-438-4180, or on the National Violence Hotline 1-800-799-SAFE.

Exceptional Family Member Program (EFMP) -- provides liaisons, resources and application counseling as well as command POC training and informational briefs. EFMP Liaisons can be reached at 757-444-2102 or 757-953-7805.   

New Parent Support Home Visitation Program (NPSPHV) --  Provides information, instruction and resources to expecting families and families with children up to three years of age. New Parent Support Staff at NSN are located at Bldg U111 and can be reached at 757-444-2320 and  the Sewells Point Branch Medical Clinic on NSN and can be reached at 757-953-8791. 


Associated Links

Military OneSource
Provides access to 24/7 counseling, information and referral for service families, and if relocating, search for Culture Grams that can provide useful information about your new duty location.

Navy Family Advocacy Program
Brief overview of FAP.

Fleet and Family Support Center
Provides information on Navy family issues.

Navy Official Home Page
Generally applicable service wide information.

MilitaryKidsConnect
Department of Defense-sponsored website for kids impacted by the deployment of parents and caregivers.

USA4 Military Families
Seeks to engage and educate state policymakers, not-for-profit associations, concerned business interests, and other state leaders about the needs of military members and their families.

Need personal assistance?

Call your relocation manager »

Or, for 24/7 assistance, call Military OneSource. »

MilitaryOneSource.mil, No question is too big or too small 800-342-9647

Military OneSource Newsletter Subscriptions button

Plan My Move, Take control of your PCS move

Do you have orders?

Request a Sponsor »


Additional Resources

  • Expand Housing TreeHousing
  • Expand Household Goods TreeHousehold Goods
  • Expand Local Community TreeLocal Community
  • Expand Financial Planning TreeFinancial Planning
  • Expand Employment TreeEmployment
  • Expand Child Care TreeChild Care
  • Expand Education TreeEducation
  • Expand MWR TreeMWR
  • Expand Special Circumstances TreeSpecial Circumstances

Military Crisis Line

Safe Helpline