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Health Care

Moving With TRICARE

Whether moving stateside or overseas, active duty families can now switch their TRICARE Prime enrollment by phone! Before you start your move, contact your losing TRICARE health care contractor to see if you need to switch to a new region. TRICARE does the rest! You must update DEERS (Defense Enrollment Eligibility Reporting System) with your new address so you do not have any disruptions in service and your enrollment moves with you. Get contact information, and more TRICARE moving tips on the TRICARE website.

Your TRICARE coverage is completely portable-meaning it moves with you. You are covered worldwide-both in-transit to your new duty location and once you arrive-but depending on where you go, you may use a different TRICARE health plan option. Additionally, you may have different enrollment steps depending on which health plan option is available in your new area.

When Enrolled in a TRICARE Prime Option

The TRICARE Prime options include TRICARE Prime and TRICARE Prime Remote for stateside and TRICARE Prime Overseas and TRICARE Prime Remote Overseas for overseas. Follow these simple steps to set-up Prime coverage in your new location without a break in coverage.

  1. Do not disenroll from your TRICARE Prime option before you move.
  2. Call your losing contractor and provide information about your upcoming move; new duty station, expected date of arrival, cell phone number, valid email address, and eligible family members moving to the new location.
  3. Your losing contractor passes the information along to your new contractor.
  4. Within five days of your anticipated arrival, your new contractor will try to call/contact you to confirm your arrival and enrollment choices.
  5. Once you agree to the transfer, the process is complete. It could take up to four days, but you never lose TRICAREPrime/Prime Remote coverage.

There are other ways to set-up Prime in your new area:

  1. Before moving, visit your local TRICARE Service Center to complete an enrollment change form.
  2. Go online and set-up your new enrollment via the Beneficiary Web Enrollment website.
  3. Download and complete a TRICARE Prime Enrollment Application and PCM Change Form. Mail it to the new contractor or drop it at a local TRICARE Service Center.
  4. Enroll when you in-process at your new duty station.

Enrollment and assignment of a new primary care manager (PCM) should occur within 30 days when moving within the same region, a new region or overseas.

Update your personal information in the Defense Enrollment Eligibility Reporting System (DEERS) immediately, as your new location reflected in DEERS is the key to transferring enrollment.

Where you are moving determines which Prime option is available.

Prime Options in the United States

TRICARE Prime

TRICARE Prime is offered in Prime Service Areas-geographic areas typically located around a military treatment facility-throughout the country.

TRICARE Prime Remote

In non-Prime service areas, which are generally 60 minutes (one hour) drive-time or 50 miles from the nearest MTF, TRICARE offers TRICARE Prime Remote. Enrollment is normally with a network provider when available; otherwise, enrollment is with a TRICARE authorized provider who manages all of your care. Any TRICARE-eligible family members living with you in a TRICARE Prime Remote area can enroll in TRICARE Prime Remote for active duty family members. Be sure to include them on the enrollment form.

TRICARE

Region

Managed Care Support Partner

Call Toll-Free

Website

North

Health Net Federal Services, Inc.

877-874-2273

www.hnfs.com

South

Humana Military Healthcare Services, Inc.

800-444-5445

www.humana-military.com

West

UnitedHealthcare Military & Veterans

877-988-9378

http://www.uhcmilitarywest.com/

Prime Options Outside the United States

TRICARE Prime Overseas (TOP)/TRICARE Prime Remote Overseas

TRICARE Prime Remote Overseas is a Prime option offered in designated remote overseas locations. Command-sponsored family members who reside with you are eligible for TRICARE Prime Overseas. Be sure to include all family members who wish to use TRICARE Prime Overseas.

Before you move to another overseas area or to an area within the United States, contact the nearest TRICARE Service Center or managed care contractor for assistance.

TRICARE - Eurasia - Africa TRICARE - Latin America and Canada TRICARE - Pacific
TOP Regional Call Center (1)
+44-20-8762-8384
1-877-678-1207
(Toll-free from the U.S.)

http://www.tricare-overseas.com/

Medical Assistance (2)
+44-20-8762-8133

TOP Regional Call Center (1)
+1-215-942-8393
1-877-451-8659
(Toll-free from the U.S.)

http://www.tricare-overseas.com/

Medical Assistance (2)
+1-215-942-8320

 

TOP Regional Call Center (1)
Singapore: +65-6339-2676
1-877-678-1208
(Toll-free from the U.S.)

http://www.tricare-overseas.com/

Sydney: +61-9273-2710
1-877-678-1209
(Toll-free from the U.S.)
http://www.tricare-overseas.com/

Medical Assistance (2)
Singapore: +65-6338-9277
Sydney: +61-2-9273-2760

 

TRICARE Area Office

+49-6302-67-6314
314-496-6314 (DSN)

Toll Free: 1-888-777-8343, option #1

teoweb@europe.tricare.osd.mil


www.tricare.mil/eurasiaafrica

TRICARE Area Office

+1-210-292-8520
312-554-8520 (DSN)

Toll Free: 1-888-777-8343 option #3

taoloc@tma.osd.mil

www.tricare.mil/tlac

TRICARE Area Office

+81-6117-43-2036
315-643-2036 (DSN)

Toll Free (If calling from U.S.):
Singapore: 1-877-678-1208
Sydney: 1-877-678-1209

tpao.csc@med.navy.mil

http://www.tricare.mil/pacific

Health Care Claims
(Active Duty)

TRICARE Active Duty Claims
PO Box 7968
Madison, WI 53707-7968 USA

Health Care Claims
(Active Duty)

TRICARE Active Duty Claims
P.O. Box 7968
Madison WI 53707-7968 USA

Health Care Claims
(Active Duty)

TRICARE Active Duty Claims
PO Box 7968
Madison, WI 53707-7968 USA

Health Care Claims
(Non-active duty)

TRICARE Overseas Program
P.O. Box 8976
Madison, WI 53708-8976 USA

Health Care Claims
(Non-active duty)

TRICARE Overseas Program
PO Box 7985
Madison, WI 53707-7985 USA

Health Care Claims
(Non-active duty)

TRICARE Overseas Program
PO Box 7985
Madison, WI 53707-7985 USA

(1) For toll-free numbers contact www.tricare-overseas.com
(2) Only call Medical Assistance numbers to coordinate overseas emergency care

When Using TRICARE Standard and Extra

TRICARE Standard and Extra are available to family members only. Active duty service members are required to enroll in one of the Prime options described above.

TRICARE Standard and Extra are available throughout the United States and enrollment is not required. Any eligible active duty family member who is registered in DEERS may use these programs by seeing any network (Extra) or non-network TRICARE authorized provider. In areas outside of the United States, active duty family members who do not want to use a Prime option may use TRICARE Standard Overseas by seeing qualified host nation providers.

If you are already using TRICARE Standard and Extra, moving is easy.

  1. Once you arrive at your new location, update your personal information in the Defense Enrollment Eligibility Reporting System (DEERS) immediately.
  2. Find TRICARE-authorized providers in your new area.

Here are a few things to remember about using TRICARE Standard and Extra in a new region

  • In the U.S.: Visit your new regional contractor's website for a list of network providers. Remember, if you see network providers, you will be using the Extra option and pay lower cost shares.
  • Outside of the U.S.: Contact International SOS or the MTF Service Center for help locating a qualified host nation provider. The TRICARE Extra option is not available in overseas areas.
  • If you move to a new region, you will have a new claims address for submitting your TRICARE claims.
  • Learn your new region's prior authorization requirements because these requirements can differ by region.

When Using TRICARE For Life

TRICARE For Life-TRICARE's supplemental coverage for those who are eligible for Medicare and have purchased Medicare Part B - requires no enrollment and you will have a smooth transition when you move. TRICARE for Life contact information: WPS TRICARE For Life, P.O. Box 7889, Madison, WI 53707-7889; 1-866-773-0404; TDD 1-866-773-0405.

  • Once you arrive at your new location, update your personal information in the Defense Enrollment Eligibility Reporting System (DEERS) immediately.
  • Find Medicare providers in your new area.
  • Visit Medicare's website.

If you move overseas, your TRICARE For Life coverage may change depending on where you move. In U.S. Territories such as Guam, Puerto Rico and the U.S. Virgin Islands, TRICARE For Life coverage works the same as the stateside program. But, in all other overseas locations, TRICARE For Life Overseas works differently because Medicare does not provide coverage in most overseas locations. Therefore, TRICARE is the primary payer. You can get care from any host nation provider and may have to pay up front for care received. You will be responsible for TRICARE deductibles and cost shares.

Contact International SOS, or the TRICARE Area Office for the overseas area where you are moving, or the nearest American Embassy Health Unit for assistance finding a host nation provider.

Note*** Active Duty and Active Duty Family Members are not required to purchase Medicare Part B until the sponsor is ready to retire or during the special enrollment period. However, it is highly encouraged to purchase it once eligible to avoid loss of TRICARE coverage.

Getting Care Along the Way

Routine Medical and Dental Care-Get it before you go.

Before you move, make sure you have received any routine medical or dental care you think you might need during the time you will be traveling. Or, delay the care until you get to your new duty location. Check supply of all prescription medications and get refills/new prescriptions until you can make an appointment with your new Primary Care Manager (PCM) at your new duty site.

Emergency Care in the United States-Call 911 or go to the nearest emergency room.

TRICARE defines emergency care as medical services provided for a sudden or unexpected medical or psychiatric condition, or the sudden worsening of a chronic (ongoing) condition that is threatening to life, limb, or sight and needs immediate medical treatment, or which has painful symptoms that need immediate relief to stop suffering. If you are near a military treatment facility (MTF), you should go to the MTF or military dental treatment facility for emergency services. If you are seen in a civilian facility, contact your PCM or regional contractor within 24 hours.

Urgent care in the United States-Coordinate with your PCM and/or regional contractor.

TRICARE defines urgent care as medical care for a condition that will not result in disability or death if not treated immediately but should be treated within 24 hours to avoid further complications. If you are in a Prime program, you must coordinate urgent care with your primary care manager and/or regional contractor before receiving the care. If you are in TRICARE Standard and Extra or TRICARE For Life, you can receive care as you normally would. You should, however, contact your contractor as soon as possible to coordinate any prior authorizations that are needed.

Emergency or Urgent care Overseas follow these steps

AD and ADFM enrolled in TRICARE Prime and travelling outside the United States:

  • Contact the TRICARE Area Office, or go to their website for assistance finding Emergency or Urgent care.

AD and ADFM stationed overseas:

  • For Urgent care coordination, contact your MTF PCM, or
  • Contact the closest TRICARE Area Office, or
  • Contact the TRICARE Overseas Regional Call Center, or
  • Go to their website (internationalsos.com)

You do not need prior authorization for emergency or urgent care but the TRICARE Area Office or TRICARE Global Remote Call Center will help you find the best care available in the overseas area in which you are traveling.

Filling Prescriptions on the Road

You should have all your prescriptions filled before you leave, but if you need a prescription filled while you are traveling in the United States, you have several options:

  • If near an MTF, fill the prescription at the MTF pharmacy.
  • Find the closest TRICARE network pharmacy.
  • If a network pharmacy is not available, you can visit a non-network pharmacy. In this case, you may have to pay up front for your medications and file a claim with Express Scripts, Inc., for reimbursement. For more details, visit the TRICARE website.
  • The TRICARE home-delivery is not recommended for a prescription you need right away, but if you'll be away for a long time, you can arrange for any regular prescriptions to be filled via the mail-order pharmacy.

Your pharmacy coverage is limited overseas:

  • TRICARE network pharmacies are only located in the United States, Puerto Rico, Guam and the U.S. Virgin Islands. You can have prescriptions filled at host-nation pharmacies, if necessary. Host-nation pharmacies are treated the same as non-network pharmacies. If you have prescriptions filled at a host-nation pharmacy, you should expect to pay for the total amount up front and file a claim with Wisconsin Physicians Service for partial reimbursement. To learn more about pharmacy claims, visit the TRICARE website.
  • To use the mail-order pharmacy overseas, the prescription must be from a U.S. licensed provider and you must have an APO or FPO address.

If You Have Questions

Your regional contractors and TRICARE Area Offices are available to answer your questions. These offices are listed above. Find even more information about moving, updating DEERS, the TRICARE regions and much more at the TRICARE website.

Installation Specific Information

Overseas Medical Clearance

Family members are screened for medical and dental conditions which require continued or special treatment before being cleared for accompanied status overseas. This is accomplished via the AF Force Form 1466. Denial of accompanied status means that the best interest of the family member cannot be met in the overseas location. Educational needs are also screened on the AF Form 1466 and it is important that the overseas school system be able to provide an adequate education for children, especially for those with special needs.

Once Exceptional Family Member Program (EFMP) clearance has been granted, it is up to the service member to decide whether a move to the UK is appropriate for his/her special needs family. The above information is not meant to discourage anyone from accepting an assignment to RAF Lakenheath, but rather to give a realistic picture and allow one to make a more informed assignment decision.

Installation Hospital - RAF Upwood Clinic

The 423rd Medical Squadron is a modern clinic staffed with medical and dental professionals whose charter is to keep you and your family physically and mentally fit during your tour here. The facility is located at RAF Upwood, 16 miles from RAF Alconbury. It is a beautiful drive through the English countryside and the base provides shuttle service all day.

The 423rd Medical Squadron is an outpatient facility. Their role is to provide routine medical and dental services within the capability of their resources. Specialty services are limited and require referral to either military or civilian facilities. The British system of health care is built around the General Practitioner (GP) or family doctor. Subscribers to the National Health Service are assigned to, or choose their own GP. They consult him/her first before seeking any other medical advice or treatment.

The British equivalent to an emergency room is called the Accident and Emergency department (A&E), or Casualty. A&E is for emergencies only! In true emergencies, any British emergency room will treat patients who arrive there for care. You are entitled to emergency care under the Status of Forces Agreement between the UK and US. In non-emergencies, you may be referred back to the 423rd Medical Squadron for a routine appointment. Please note that even though you may perceive your case as an emergency, the civilian medical facility may advise you to seek care at the clinic. You will be briefed about the new Tri-Care medical system upon your arrival.

Dental Care

The Dental Services available at RAF Upwood should meet the needs of most service members and their families. There are two dental officers assigned for all branches of the military and their family member beneficiaries.

Routine care including an annual dental examination and cleaning for active duty and family member is provided at the clinic. The annual examination for family members is scheduled during their sponsor's birth month.

Emergency dental care for any family member (regardless of age) or active duty member who is experiencing dental pain/injury or has a dental concern may call the clinic and schedule an acute appointment to address their special need. These appointments are available on a daily basis.

Specialty care (dental crowns, root canals, and teeth extractions) for family members is limited depending on the active duty workload. Despite this, these services have historically been provided to meet most family members, needs.

Orthodontics is extremely limited, there are no orthodontists assigned at RAF Upwood. An Orthodontist from RAF Lakenheath visits the clinic monthly. Priority for care is based on several factors but, those patients in active treatment (fixed braces) started prior to notification of assignment overseas receive the highest priority and utilize most of the limited available appointments. Another option for orthodontic care is through the TRICARE Active Duty Family Dental Plan.

National Health Service (NHS)

Under the NATO Status of Forces Agreement (SOFA), all US military or DoD members and family members residing in the UK are entitled to care through the National Health Service, free of charge. In general, if services cannot be provided to you through the resources of the Upwood Clinic then you may be referred to NHS resources.

Active personnel are reminded that if civilian health care (care obtained without a referral from your PCM) is provided, they are to inform their PCM of the care provided within three duty days. Although services are generally provided free of charge under the NHS, for purely elective evaluations or procedures you may be placed on a long waiting list for services. If you desire to be seen privately for healthcare, and you wish the cost to be covered by TRICARE, you will have to be referred by your PCM.

Getting Care Along the Way

Emergency or Urgent care Overseas—Contact International SOS (ISOS)

For emergency or urgent care call International SOS at 00-44-20-8762-8133 to help you find the best care available in the overseas area in which you are traveling.


Associated Links

DS Logon (formerly DEERS)
TRICARE beneficiaries can electronically link to their medical records, pay and human resource systems and other websites.

TRICARE
Find out everything you need to know about your medical benefits.

Benificiary Counseling Assistance Coordinator
A BCAC educates beneficiaries, and enhances a thorough understanding of TRICARE programs.

TRICARE Mobile App for Pharmacy Assistance
Check prescriptions status; order home delivery; find a pharmacy and more all from your phone. You must be registered before downloading the mobile app.

Need personal assistance?

Call your relocation manager »

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MilitaryOneSource.mil, No question is too big or too small 800-342-9647

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