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Health Care

Moving with TRICARE

When you move, TRICARE moves with you. It's there before, during and when you get to your next duty station. It's available worldwide. There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. With your move, you may have to use a different TRICARE option.

Visit Moving to learn more.

Getting care along the way

Before you move, you should take care of any routine medical needs, including immunizations, and fill your prescriptions so you have enough while traveling. If you need to get care during your move, visit Getting Care When Traveling to learn what to do.

Filling prescriptions while traveling

You should get all prescriptions refilled before traveling. But if you run out of a prescription drug while traveling, visit Filling Prescriptions When Traveling.

Getting dental care while traveling

Getting dental care while traveling depends on your location and whether you are a service member or family member.

  • If you are an active-duty service member within the United States or in U.S. territories, and near a military installation, you may be able to get emergency dental care at the dental treatment facility, or DTF, if available. If not, contact the active duty dental care program before you see a dentist and tell the contractor about your move. You will need to get an authorization before you see a dentist. The Active Duty Dental Care Program will work with you, so you can get care from a local network dentist.
  • If you are an active-duty service member at an overseas location, you can call the overseas regional call center to get authorization before you see a civilian dentist.
  • If you are an active-duty family member within the United States, in U.S. territories or at an overseas location, you can find out if any nearby military dental treatment facility treats active-duty family members. If you're enrolled in the TRICARE dental program, call the TRICARE dental program contractor or visit their website to find a provider. You will need to get an authorization before you see the dentist.

Permanent change of station for active-duty service members

With permanent change of station orders, ask for a copy of your medical and dental records from your military treatment facility, or MTF, records section and the dental treatment facility, or DTF. Do this at least one month before your permanent change of station date. The MTF should also transfer a copy of your record and any family records to your new duty station or you may be able to hand carry them to your new duty station.

If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."

For more information on getting copies of medical records, visit Request Copies of Medical Records.

Installation Specific Information

Medical Care 

Welcome to Fort Hood and Carl R. Darnall Army Medical Center (CRDAMC)

At CRDAMC, we are committed to providing our Service Members, Families, and Veterans quality, patient-centered care to promote a medically ready force and a healthy community. Because of this commitment, a team of the best-educated, professional physicians, nurses, therapists, technicians, dieticians, and other allied health care providers, along with a dedicated administrative staff work around the clock to ensure quality medical care and a superior patient experience.

The Defense Enrollment Eligibility Reporting System (DEERS) determines your eligibility for healthcare, among other benefits. Whenever you marry, become a parent, divorce or move, your benefits are affected. It is very important that service members update information in the DEERS database. Newborns must be registered in DEERS and TRICARE within 60 days of birth. If information is not current when you or your family seek healthcare, you may be responsible for some of the cost. You can update DEERS information at the ID Card Section, Copeland Soldier Service Center, Bldg. 18010 or call 1-800-538-9552 to verify enrollment.

Active Duty Service Members:

Active Duty service members receive healthcare at troop medical clinics and health clinics designated by their units in most cases. Active Duty service members are automatically enrolled in TRICARE Prime and your enrollment is transferred to Fort Hood during inprocessing. When care cannot be provided at Fort Hood, you may be referred to other military treatment facilities or to civilian medical centers. Active Duty service members must have a referral and authorization for all non-emergency care received outside CRDAMC.

Active Duty Family Members:

TRICARE Prime enrollment and transfer of Prime enrollment to Fort Hood is NOT automatic for Active Duty Family members. Enrollment can be completed or transferred at www.tricare.mil or by calling Humana Military at 1-800-444-5445. TRICARE Prime has NO enrollment fees or out of pocket costs for care managed through CRDAMC. Active Duty Family members are assigned to one of six family care clinics, three of which are community based clinics conveniently located in Copperas Cove, Killeen, and Harker Heights. Failure to transfer your enrollment/PCM to Fort Hood could result in access to care issues and out of pocket costs.

Appointments

To make or cancel an appointment, call Patient Appointment Service, (254) 288-8888 or 1-800-305-6421, (Monday through Friday, 7 a.m. to 4 p.m.) or go online at TRICARE Online, 24 hours a day.

TRICARE Online (TOL)

TOL is an online patient-focused portal providing beneficiaries who receive care within CRDAMC access to their online healthcare information and various services including appointments, appointment reminders, prescription refills, secure messaging, and health risk assessments. Registration is quick and easy! Go to TRICARE Online.

Army Medicine Secure Messaging Service (AMSMS)

AMSMS brings your healthcare team to you, wherever you are, any time of day. It allows you to communicate with your primary care provider through secure email about non-urgent healthcare matters, so your care team can respond during business hours. With online services from AMSMS, you can consult your provider, request appointments, referrals, medication and lab or test results. Visit your primary care clinic for more details.

Nurse Advice Line

The Nurse Advice Line is available 24 hours a day, 7 days a week, to all military healthcare beneficiaries. Receive advice about urgent health issues, guidance on non-emergency situations, and information about self-care for injuries and illnesses. Call the Nurse Advice Line at 1-800-TRICARE (874-2273); Option 1

The Defense Enrollment Eligibility Reporting System (DEERS) determines your eligibility for healthcare, among other benefits. Whenever you marry, become a parent, divorce or move, your benefits are affected. It is very important that service members update information in the DEERS database. Newborns must be registered in DEERS and TRICARE within 60 days of birth. If information is not current when you or your family seek healthcare, you may be responsible for some of the cost. You can update DEERS information at the ID Card Section, Copeland Soldier Service Center, Bldg. 18010 or call 1-800-538-9552 to verify enrollment.

TRICARE Prime for Emergency Medical Care

Active Duty Service Members:

Your ID card validates eligibility for emergency medical care. Active Duty service members should receive all emergency care at the nearest Military Treatment Facility (MTF) if possible. If you are admitted to a civilian facility, contact the nearest MTF, your unit, and Carl R. Darnall Army Medical Center (CRDAMC) by dialing 1-888-833-2607 or 254-553-1846 as soon as possible. If you are traveling out of the local area and need urgent care, visit the nearest MTF. If there is no MTF nearby, call HUMANA at 1-800-444-5445 or 1-800-305-6421 option # 4 for medical care instructions. The fax number is 1-254-553-1818/1819. Routine care will not be authorized while traveling.

Active Duty Family Members:

A military ID card validates eligibility for emergency medical care. If you are traveling out of the local area and need urgent care, call HUMANA at 1-800-444-5445 for a medical care authorization or information on where to access emergent/urgent care. Emergency care in a hospital that does not result in an admission does not require pre-authorization. You must have an authorization for urgent care which is not received in an emergency room. Routine care will not be authorized while traveling.

Additional Information:

Medical claims must be submitted to TRICARE South Region, Claims Department, P.O. Box 7031, Camden, SC 29020-7031.

If your emergent or urgent care visit generated a prescription, it can be filled at an MTF pharmacy, or any TRICARE network pharmacy. If you need assistance, call Express Scripts at 1-877-363-1303.

Important Phone Numbers:

Troop Medical Clinic #12

Appointment Line and Cancellations 254-288-8888 or 1-800-305-6421 Family Medicine Residency Clinic 254-288-8280/81
CRDAMC Information Desk 254-888-8000 Pediatric Clinic 254-553-3745
Humana Military 1-800-444-5445 Women’s Health Clinic 254-288-8109
DEERS Information 800-538-9552 Internal Medicine Clinic 254-288-8090
Nurse Advice Line 1-800-TRICARE (874-2273); Option 1 Killeen Medical Home 254-553-6001/02
Health Care Benefits Advisors 254-288-8155 Harker Heights Medical Home 254-553-5901
Referral Management Branch 254-553-1846 Copperas Cove Medical Home 254-553-5801
Exceptional Family Member Program (EFMP) 254-288-8099 Russell Collier Health Clinic 254-553-3147
Military One Source 800-342-9647 Thomas Moore Health Clinic 254-287-5410
Pharmacy 254-288-8100 Bennett Health Clinic 254-618-8039
Pharmacy, Refill 254-288-8911 or 1-800-351-3636 Monroe Health Clinic 254-618-8782
Emergency Room, CRDAMC 254-288-8114 254-285-6803 254-286-7311
Patient Advocate Office 254-288-8156 Warriors in Transition Unit (WTU) 254-553-4270/68


Armed Services Blood Program (ASBP) Blood Donor Center

The Robertson Blood Center is your military blood donor center at Fort Hood and is a part of the Armed Services Blood Program - the official military blood program. The Soldiers and staff collect blood donations in support of troops and families deployed worldwide. The blood donor center is located in Building 2250, 761st Tank Battalion Avenue, next to the Thomas Moore Clinic. The operating hours are Monday - Wednesday, and Friday, 7:30 a.m. until 3:30 p.m. Thursday hours are 12:00 p.m. until 3:30 p.m.

You may sign up to donate online, or to schedule a blood drive, call the blood donor recruiter at 254-287-5938. For donor related questions, please call 254-285-5808.


Associated Links

DS Logon (formerly DEERS)
TRICARE beneficiaries can electronically link to their medical records, pay and human resource systems and other websites.

TRICARE
Find out everything you need to know about your medical benefits.

Army OneSource
Comprehensive information on all Army Community Services and QOL support.

United States Army Recruiting Command Soldier and Family Assistance Programs
Public web site for all Army recruiting command needs.

Beneficiary Counseling Assistance Coordinator
A BCAC educates beneficiaries, and enhances a thorough understanding of TRICARE programs.

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