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Health Care/Special Needs

Military treatment facilities

The clinics and services available at military treatment facilities vary by location. Before you move, identify the military treatment facility that will serve you, visit its website to learn about the services available and get contact information.

Moving to a new TRICARE region

If you anticipate a move to another TRICARE region, learn the steps you should take to make sure your transition is as smooth as possible by visiting Moving. On arrival at the new duty location, you or your sponsor can contact the Beneficiary Counseling and Assistance Coordinator, or BCAC, at the military treatment facility if you have questions or need assistance to obtain authorizations for TRICARE Extended Care Health Option services, if applicable.

Beneficiary counseling and assistance coordinator

All TRICARE regional offices and most military treatment facilities are staffed with beneficiary counseling and assistance coordinators, or BCAC, who can provide help with understanding your health care benefit and guidance on getting the services needed. If you or your family member has more severe needs, contact your TRICARE case manager.

Case management

Case management involves a team of health care professionals who help you and your family find solutions to complex health problems. It is important to inform your case manager if you are moving as he or she will connect you with the case manager at your new location.

Extended Care Health Option

The Extended Care Health Option provides financial assistance to beneficiaries of active-duty service members who qualify based on specific mental or physical disabilities. The Extended Care Health Option offers an integrated set of services and supplies beyond the basic TRICARE program. Regional contractors in each of the TRICARE regions and overseas administer the program.

Transporting medical equipment

Contact your installation’s household goods/transportation office for information on special procedures for the transportation of medical equipment.

Federal and state health care programs

Medicaid provides health coverage for individuals and families with low incomes or have a disability. The department of social services or the department of medical assistance may administer the Medicaid program in your state. Supplemental Security Income, or SSI, is a cash assistance program intended to meet basic needs for disabled adults and children who have limited resources. Families must reapply after moving to a new state.

Many states offer services for children with special health care needs funded by the Maternal and Child Health Services Block Grant, or Title V. State departments of health websites and local health departments can provide information on state health benefits. The Maternal and Child Health Bureau website has more information, including state points of contact.

Other important resources

TRICARE debt collection assistance officers, or DCAO, are assigned to regional offices and military treatment facilities worldwide and can help beneficiaries understand and get assistance with debt collection issues related to TRICARE.

Installation Specific Information

An exceptional Family Member is a Family Member (child or adult) with any physical, emotional, developmental, or intellectual disability who requires special treatment, therapy, education, training, or counseling. EFMP is a mandatory enrollment program that is based on public law and Department of Defense mandates. Both Army Community Service Exceptional Family Member Program and Blanchfield Army Community Hospital’s EFMP program work collectively to provide support to EFMP Active Duty Family members.

The BACH program helps identify and document Active Duty Family members who have special health care, education or other support needs. The documentation assists in obtaining special support services and determines the impact of such needs on the Soldier's assignments. All Active Duty Soldiers with OCONUS assignments must schedule a medical records screening for each Family member. This screening must be completed before Family travel application can be processed. Appointments are scheduled when Soldiers attend their levy briefing or by calling 270-798-8830. BACH EFMP personnel will also assist you in finding the services needed within community hospitals and schools. EFMP enrollment does not guarantee assignment deletions, deferments or compassionate reassignments. All Soldiers are still eligible for worldwide assignments and enrollment will not guarantee that a Soldier will not serve an unaccompanied tour.

ACS Services Provided:

ACS EFMP will assist you with accessing the services needed within our installation and surrounding community including information and referral, relocation assistance, Special Needs Accommodation Process Team, respite care, support groups, monthly cultural and recreational family events, special community events, advocacy, unit/FRG briefings, System Navigation.

  • Information and Referral (medical, psychological, social, and educational services
  • Relocation Assistance (world-wide relocation information including National, state and local agencies
  • Special Needs Accommodation Process (facilitate the coordination and placement of children, youth and teens with special needs seeking Child and Youth Services programs
  • Respite Care (processes all respite care applications to determine eligibility)
  • Monthly Support Group (support group meeting conducted the second Tuesday of each month)
  • Monthly Family Activity (conducted the last Sunday of each month)
  • Special Events (conducted throughout the year)
  • Advocacy (educational workshops and specialized training provided on special education)
  • Briefings (Program briefings by request are available for Child and Youth Service personnel, military units and Family readiness groups
  • Support Group Meeting (conducted the second Tuesday of each month)
  • System Navigation (a community support component of ACS EFMP designed to connect Families with the systems of care they need on or off the installation

Active Duty Military, Army Reserve, National Guard, Retirees, and DA Civilians are eligible for System Navigation assistance. Navigators are trained and knowledgeable about the systems of care available to Families with special needs.

For more information and assistance contact the ACS Exceptional Family Member Program 270-798-2727 or online.

Associated Links

Find out everything you need to know about your medical benefits.

United States Army Recruiting Command Soldier and Family Assistance Programs
Public web site for all Army recruiting command needs.

Army EFMP Program
Special needs specific information

Beneficiary Counseling Assistance Coordinator
A BCAC educates beneficiaries, and enhances a thorough understanding of TRICARE programs.

Need personal assistance?

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