Blanchfield Army Community Hospital Fort Campbell
650 Joel Drive (BACH “A” building”)
Fort Campbell, KY 42223
Phone 270-798-4677 or 931-431-4677 /
Phone (DSN) 312-635-4677
Fax (DSN) 312-635-8037
Moving with TRICARE
When you move, TRICARE moves with you. It's there before, during and when you get to your next duty station. It's available worldwide. There are steps you need to take to make sure changes to your TRICARE coverage go smoothly. With your move, you may have to use a different TRICARE option.
Prime options in the United States
If you live in a Prime Service Area, then TRICARE Prime is an option for you. A Prime Service Area is usually within a 40-mile area of a military clinic or hospital. With Prime, you have a primary care manager, who may be a military or civilian doctor or a team of doctors, who manages your health care needs.
Some active-duty family members may enroll in the U.S. Family Health Plan, or USFHP. The USFHP offers a TRICARE Prime-like option in six areas of the United States. You'll get all care (including prescription drug coverage) from a network provider. With the USFHP, you can't get care at military hospitals and clinics or from TRICARE network providers (emergency exceptions). You have to work with USFHP when get care overseas. Visit the U.S. Family Health Plan page for more information.
If you don't live in a Prime Service Area, TRICARE Prime Remote is your other option. Eligible family members have to live with their active-duty sponsor (with some exceptions) to enroll in TRICARE Prime Remote. In most cases, your primary care manager is a network provider. If there's no local network provider, you can choose any TRICARE-authorized provider to act as your primary care manager.
Prime options overseas (including U.S. territories)
In overseas locations, you have two options for care:
Note: Active-duty service members must enroll in a Prime option.
When you know you're going to move, call your current TRICARE stateside overseas contractor. Find out if your new location is in a new region and talk about your TRICARE options.
Transferring your TRICARE Prime/Prime Remote coverage
When you move, your Prime options may change. You have to transfer your enrollment if you move to a different region. Some family members may have to disenroll and use TRICARE Standard. Options may vary for each family member. Remember, to enroll in a Prime option overseas, family members must be command-sponsored.
If you move within your current region, you still need to find out if your Prime option changes. You may only need to get a new primary care manager. Again, call your current TRICARE regional or USFHP contractor to talk about your move and your TRICARE options. Follow these steps to transfer your enrollment by phone:
Note: Don't disenroll from Prime before you move.
Other ways to transfer your enrollment include:
To learn more, visit the TRICARE Moving page.
TRICARE Standard and Extra
TRICARE Standard and Extra is an option for active-duty family members. You don't have to enroll—coverage is automatic as long as you show as TRICARE eligible in DEERS. With TRICARE Standard or Extra you can see any TRICARE-authorized provider, non-network or network. You pay a deductible and costs shares.
If you're a family member and don't want to enroll in TRICARE Overseas Program-Prime, or can't enroll because you're not command-sponsored, you have TRICARE Overseas Program-Standard. You can see any civilian provider (except in the Philippines).
If you want or have to use TRICARE Standard when you move, call the new regional contractor to disenroll from Prime when you get to your new location.
If you already using TRICARE Standard and Extra:
If you're in a new region, the claims address changes. Check the TRICARE Filing Claims page for your new mailing address.
TRICARE For Life
TRICARE For Life is for those who have Medicare and TRICARE. You don't have to enroll - coverage is automatic as long as you show in DEERS as TRICARE-eligible and have Medicare Part A and Part B if needed. When you go to a Medicare doctor, show your Medicare and uniformed service identification cards. Your provider files your claims with Medicare. Medicare pays first and sends the claim to the TRICARE For Life claims processor. TRICARE then pays second for TRICARE-covered services.
If you're an active-duty family member, you don't have to have Medicare Part B to keep your TRICARE benefits. You must have Part B to keep TRICARE once your sponsor retires.
When you move, update your personal information in DEERS as soon as possible. To find a new provider:
Getting care along the way
Before you move, take care of any routine medical needs, including immunizations. Fill your prescriptions so you have enough while traveling. TRICARE defines emergency care as "medical services provided for a sudden or unexpected medical or psychiatric condition or the sudden worsening of a chronic condition that is threatening to life, limb or sight and needs immediate medical treatment or a condition which has painful symptoms that need immediate relief to stop suffering." TRICARE defines urgent care as "medical care for a condition that will not result in disability or death if not treated immediately but should be treated within 24 hours to avoid further complications."
If you're using TRICARE Standard or TRICARE For Life, you may get urgent care from any TRICARE-authorized provider. If it's after clinic hours or you're not sure if you need to see a doctor, call TRICARE's Nurse Advice Line at 800-874-2273.
Filling prescriptions while traveling
If you run out of a prescription drug while traveling, contact your military or civilian provider. If you have refills on a military clinic prescription, check to see if your prescription can be moved to and filled by another military treatment facility. If you have refills on your prescription with a major retail pharmacy chain, check with the chain to see if they can transfer your prescription to a local chain pharmacy. If you have refills on a drug you get through TRICARE home delivery, call the TRICARE pharmacy contractor to see what can be done.
Getting dental care while traveling
Getting dental care while traveling depends on your location and whether you are a service member or family member.
Permanent change of station for active-duty service members
With permanent change of station orders, ask for a copy of your medical and dental records from your personnel office, providers/dentists, and medical or dental clinics. Do this at least one month before your permanent change of station date. This way you may be able to carry records to your new duty station.
You may ask providers or the military clinic to transfer your family's medical records to the military hospital or clinic nearest to your new duty station. You may ask to have copies of their records to carry with you or them as well. (You may have to pay to get their records copied.) If you want someone else to be able to get medical or dental information on you or your family while you are moving, you need to complete a DD Form 2870, "Authorization for Disclosure of Medical or Dental Information."
Installation Specific Information
Fort Campbell Information
Blanchfield Army Community Hospital (BACH) is located at 650 Joel Drive, Fort Campbell, Kentucky 42223. BACH's appointment line personnel can assist you with making appointments, canceling appointments and transferring calls. The information line may be reached by dialing (270) 798-4677 or (931) 431-4677 Monday - Friday from 6:30 a.m. to 4:30 p.m. To cancel appointments after hours by phone, please call (270) 798-VOID. Leave a message with the patient's first and last name and their social security number or their DoD ID number which can be found on their military ID. Appointments and cancellations may also be made 24/7 using TRICARE Online or through the Army Medicine Secure Messaging System, powered by Relay Health, available online. Many needs may be resolved using the 24-hour Nurse Advice Line by calling 1-800-TRICARE and selecting Option 1. For general information 24/7, the Staff Duty personnel can assist you by dialing (270) 798-8388.
BACH offers primary medical care services to all active-duty Soldiers through Soldier-Centered Medical Homes. There are currently three Soldier-Centered Medical Homes which provide care to active-duty Soldiers; LaPointe Soldier Centered Medical Home, Byrd Soldier Centered Medical Clinic, and Campbell Army Airfield Medical Home. In addition, the Warrior Transition Battalion provides primary care to its population at the Warrior Care Clinic. To schedule primary care appointments, Soldiers should contact the Appointment Line at (931) 431-4677 or (270) 798-4677, visit www.tricareonline.com or send a secure email to their care team using the Army Medicine Secure Messaging System, powered by Relay Health. Hours of operation are Monday - Friday 6:30 a.m. - 3:30 p.m. Byrd and LaPointe offer optometry, radiology, laboratory, physical therapy, limited audiology, and pharmacy services onsite. Campbell Army Airfield is located at 7149 Blacksheep Run, near Fort Campbell's Gate 7. Byrd Combined Troop Medical Clinic - Byrd Soldier-Centered Medical Home is located at 7973 Thunder Blvd., near Fort Campbell's Gate 10. LaPointe Health Clinic is located at 5979 Desert Storm Ave. Soldiers are assigned to one of three teams at LaPointe Health Clinic: Bastogne, Rakkasan, or Strike.
Patients assigned to a Soldier-Centered Medical Home may obtain referrals to a specialty clinic located at BACH if needed.
Retirees and their Family members, and Family members of active-duty Soldiers will receive care in one of the Fort Campbell Patient-Centered Medical Homes, either within BACH, at Byrd Family Medical Home or at the community based medical home, Screaming Eagle Medical Home, next to Tennova Healthcare in Clarksville, Tennessee. The patient-centered, team-based and holistic PCMH concept allows us to provide you and your Family more personalized care with multiple ways to access your care team. From office visits and walk-in services to telephone consults (TCON) and secure messaging, you and your Family have even more ways to get the care you need.
To schedule primary care appointments, Family members should contact the Appointment Line at (931) 431-4677 or (270) 798-4677, visit www.tricareonline.com or send a secure email to their care team using the Army Medicine Secure Messaging System, powered by Relay Health. Hours of operation for Patient- Centered Medical Homes that reside on Fort Campbell are Monday - Friday, 7:30 a.m. - 4 p.m. The SEMH located in Clarksville is open Monday - Friday, 8 a.m. - 5 p.m.
Retirees and Family members assigned to a PCMH within BACH will either be assigned to Air Assault Family Medical Home, Gold Army Medical Home or Young Eagle Medical Home. Air Assault Family Medical Home consists of four teams: Apache, Blackhawk, Comanche and Huey; Young Eagle Medical Home consists of two teams, Soar and Flight; and Gold Army Medical Home consists of two teams, Valor and Honor.
Retirees and Family members assigned to either Byrd Patient-Centered Medical Home or Screaming Eagle Medical Home will receive their care outside of the hospital. Byrd Patient-Centered Medical Home is located at 7973 Thunder Blvd., near Fort Campbell's Gate 10, and SEMH offers three teams and is in Medical Office Building One, 647 Dunlop Lane, Suite 301, next to Gateway Medical Center, Clarksville, Tenn.
Air Assault, Byrd and Screaming Eagle Medical Homes offer Family practice-based services that provide care to active-duty Soldiers, retirees, and Family members enrolled in TRICARE Prime. They serve patients of all ages, from newborn to adults, in an outpatient setting. Services include health maintenance, diagnosis and management of acute and chronic illnesses.
The Young Eagle Medical Home is a pediatric based medical team that provides the full spectrum of pediatric care to active-duty Soldiers and retiree Family members who are 17 years of age and younger. The Young Eagle Medical Home provides primary outpatient care to pediatric patients assigned to the clinic to include well-baby exams, school and sports physicals, diagnosis and management of acute and chronic illnesses, and developmental or behavioral problems. The Young Eagle Medical Home is located on the second level of the “C” building, inside the patient entrance.
The Gold Army Medical Home is an internal medicine-based patient-centered medical home whose mission is to efficiently provide patient-centered, team-based and holistic care for adult patients (age 18 and up) with chronic and complex medical conditions. Adult patients not enrolled to the GAMH may also be seen on a referral basis. The Gold Army Medical Home is located on the third floor of the “C” building.
BACH also provides a variety of specialty clinics including: allergy, audiology, dermatology, EENT (ear, eye, nose and throat), EKG/EEG, gastroenterology, immunization, nuclear medicine, neurology, nutrition care, obstetrics/gynecology, occupational and physical therapy, orthopedic, pathology, preventive medicine, podiatry, radiology, urology and general surgery clinics.
Medical records may be requested from a previous installation by filling out a request form in the Outpatient Medical Records Department, which is located on the 1st floor of the "B" Building, room 1BD35F. Requests for medical records will be faxed to the previous medical facility. The requested records should be sent within a two-week time period. Records requested from non-military providers will only contain pertinent information requested, not the entire record. It is recommended that you hand carry immunization records, especially if you need to enroll children in school immediately since schools require proof of immunization prior to attendance. Outpatient Records can also provide copies of shot records. Outpatient Records is open Mon., Tues., Wed. and Fri., 7:30 a.m. - 4 p.m. and Thurs., 10:30 a.m. to 4 p.m.
Women over the age of 40 may self-refer to the mammography department for annual mammograms if they have never experienced breast health concerns. If women have concerns about their breast health, they should schedule an appointment with their primary care manager.
Beneficiaries with a true emergency should either call 911, go to Blanchfield Army Community Hospital's Emergency Center or the nearest emergency center. BACH's Emergency Center is designed and staffed to provide emergency medical care for Active Duty, Family members and retirees. The facility serves as the safety net and start point for mass casualty, trauma and critical care. The Emergency Center is open 24/7 including holidays.
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