Relocation Assistance Program
525 Farragut Avenue, Suite 300
Building 26
Great Lakes, IL 60088

Phone 847-688-3603 ext. 201 / 847-688-3604 ext. 201 / 888-231-0714 ext. 201
Phone (DSN) 792-3603/4
Fax 847-688-3213
Fax (DSN) 792-3213

Mon - Fri 7:30 a.m. - 4:00 p.m.
Sat & Sun - closed
Holidays - closed

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Moving is a way of life for service members and their families. Resources like MilitaryINSTALLATIONS and Military OneSource can help smooth that transition.

A sponsor is assigned by a newcomer's gaining unit and helps the newcomer before, during and after a move. If you haven't been assigned a sponsor, you can request a sponsor through your new unit or through MilitaryINSTALLATIONS. Units try to match sponsors and service members by rank and family status.

Sponsorship goals include the following:

  • Providing newcomers with a sense of belonging
  • Easing the transition for inbound service members or civilians and their family members
  • Increasing productivity
  • Helping newcomers make informed decisions
  • Cultivating new friendships
  • Improving morale

Sponsorship duties include:

  • Contacting the service member and family with an introductory email
  • Following up with the member's preferred method of contact
  • Sending information about the new community and duty assignment, responding to questions and providing resource information
  • Confirming transportation and lodging arrangements
  • Assisting with post office arrangements
  • Meeting service members and family members upon arrival
  • Accompanying service members to the unit check-in point
  • Introducing service members to the Military and Family Support Center and loan closet, if available
  • Orienting service members and families to the installation and key locations, such as the commissary

Note: Sponsorship duties and responsibilities may vary by service-specific policies and guidance. For more information about sponsorship, contact your installation’s Relocation Assistance Program or, in the Marine Corps, the Information and Referral Office.

Training is available for service members who have been assigned the role of “sponsor.” Requirements regarding training for new sponsors is service-specific. Please check your service’s policy regarding training requirements for new sponsors.

If you are assigned the role of sponsor, training is available by visiting My Training Hub (CAC enabled). Enroll in the eSponsorship Application & Training, or eSTA, course. This course will walk you through your roles and responsibilities, as well as familiarize you with available resources to assist your newcomer.

If your family members want to learn more about sponsorship, they can complete the Sponsorship Awareness for Families through My Training Hub. To complete this training, they will need an email address and password.

Youth Sponsorship Program

Many installations give kids the chance to meet a new friend and become acquainted with their new installation through the installation’s youth program. Where available, youth can exchange emails, talk on the phone or chat online. For more information, visit MilitaryINSTALLATIONS and click on Youth Services and your new installation. The youth program staff at your new installation can offer more information on the Youth Sponsorship Program. Families with children may also want to visit Military Kids Connect, an online community for military children and youth. The site offers games, videos and links to teen-led installation tours.

Associated Links

The First 72 Hours
Find out what happens to Seaman Burger during the first 72 hours at his new command.

Military ID Card/CAC -- Locator
Find all military ID card and CAC facilities worldwide.

Fleet and Family Support Center
Provides information on Navy family issues.

Need personal assistance?

Call your relocation manager »

Or, for 24/7 assistance, call Military OneSource. », No question is too big or too small 800-342-9647

Military OneSource Newsletter Subscriptions button

Plan My Move, Take control of your PCS move

Do you have orders?

Request a Sponsor »

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