Personal Property Office
1710B Cavin Dr.
Great Lakes, IL 60088-3402
Phone 847-688-5371 / 800-637-5401
Phone (DSN) 312-792-5371
Fax (DSN) 312-792-5849
Arranging Household Goods Shipments
As soon as you receive to your permanent change of station, you can start getting your house and family ready. Clean up and get rid of junk. Hold a yard sale or donate serviceable items you no longer need. Gather important family records. Remember, in overseas areas, houses are generally much smaller than those in the United States and the electric current may be different.
If you are moving overseas, begin to plan what items will go in unaccompanied baggage, in your household goods shipment and in long-term, Non-Temporary Storage, or NTS, storage—check with your sponsor or overseas housing office to assist in determining what items to ship.
Household Goods Shipping Process
The Defense Personal Property System is the online system you will use to request and manage your household goods shipment(s). For how-to guides to assist with your application, go to Move.mil.
Moving with your pet includes researching airline requirements and quarantine restriction laws in your new location. Many airlines have requirements for size, weight, breed, number of animals, kennel construction, documentation and seasonal limitations. Small pets may be shipped on military flights, but availability and regulations frequently change. Contact your local Personal Property Office to request specific country instructions. Military OneSource can make your move easier with helpful tips, resources and hands-on information related to moving with pets and more.
"It's Your Move"
Review the U.S. Transportation Command booklet, "It's Your Move," for detailed information on weight allowances, the household goods shipping process, storage, automobile shipments, claims processes and the customer satisfaction survey.
For assistance on moving entitlements, reach out to:
Navy personnel: firstname.lastname@example.org or 855-HHG-MOVE (855-444-6683)
Marine Corps personnel: email@example.com or 703-695-7765
Air Force personnel: firstname.lastname@example.org or 210-652-3357
Installation Specific Information
Great Lakes Household Goods hours of opertation are Mon, Tue, Thu, and Fri: 7:30 a.m. - 3:30 p.m.
Wed: 9:00 a.m. - 3:30 p.m., Sat & Sun - closed and Holidays - closed: website: email@example.com
Check out the Household Goods Portal »
Please complete the Customer Satisfaction Survey (pdf) after each delivery. Your feedback is important!