Captain James A. Lovell Customer Service Department
Federal Health Care Center
3001 Greenbay Rd.
North Chicago, IL 60064

Phone 224-610-1900
Fax 224-610-2917

Mon - Fri 7:30 a.m. - 5:00 p.m.
Sat & Sun - closed
Holidays - closed
Telephone Care: 1-800-393-0865 ext. 82920

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Health Care/Special Needs

Military treatment facilities

The clinics and services available at military treatment facilities vary by location. Before you move, identify the military treatment facility that will serve you, visit its website to learn about the services available and get contact information.

Moving to a new TRICARE region

If you anticipate a move to another TRICARE region, learn the steps you should take to make sure your transition is as smooth as possible by visiting Moving. On arrival at the new duty location, you or your sponsor can contact the Beneficiary Counseling and Assistance Coordinator, or BCAC, at the military treatment facility if you have questions or need assistance to obtain authorizations for TRICARE Extended Care Health Option services, if applicable.

Beneficiary counseling and assistance coordinator

All TRICARE regional offices and most military treatment facilities are staffed with beneficiary counseling and assistance coordinators, or BCAC, who can provide help with understanding your health care benefit and guidance on getting the services needed. If you or your family member has more severe needs, contact your TRICARE case manager.

Case management

Case management involves a team of health care professionals who help you and your family find solutions to complex health problems. It is important to inform your case manager if you are moving as he or she will connect you with the case manager at your new location.

Extended Care Health Option

The Extended Care Health Option provides financial assistance to beneficiaries of active-duty service members who qualify based on specific mental or physical disabilities. The Extended Care Health Option offers an integrated set of services and supplies beyond the basic TRICARE program. Regional contractors in each of the TRICARE regions and overseas administer the program.

Transporting medical equipment

Contact your installation’s household goods/transportation office for information on special procedures for the transportation of medical equipment.

Federal and state health care programs

Medicaid provides health coverage for individuals and families with low incomes or have a disability. The department of social services or the department of medical assistance may administer the Medicaid program in your state. Supplemental Security Income, or SSI, is a cash assistance program intended to meet basic needs for disabled adults and children who have limited resources. Families must reapply after moving to a new state.

Many states offer services for children with special health care needs funded by the Maternal and Child Health Services Block Grant, or Title V. State departments of health websites and local health departments can provide information on state health benefits. The Maternal and Child Health Bureau website has more information, including state points of contact.

Other important resources

TRICARE debt collection assistance officers, or DCAO, are assigned to regional offices and military treatment facilities worldwide and can help beneficiaries understand and get assistance with debt collection issues related to TRICARE.

Installation Specific Information

Exceptional Family Member Program (EFMP) Great Lakes

At Naval Station Great Lakes the Exceptional Family Member Program Liaison is located at the Fleet and Family Support Center, Building 26, telephone 847-688-3603, extension 119. The Liaison can be contacted in a number of ways; appointment, drop in, call or message on the Exceptional Family Member Program, Naval Station Great Lakes Facebook site. The Facebook site provides informational articles on special needs diagnosis, current trends in special education, disabilities, medical care, support groups, resources and family activity ideas. A bi-monthly newsletter for EFMP families is also available on the Facebook page.

The EFMP Liaison is a point of contact for any questions that you may have about the program and can assist in directing you to the right resources. The liaison is familiar with many aspects of special needs families as well as military life and is an informational resource. The liaison can also assist when special circumstances happen or as a link with other bases, service branches and to provide continuity of care for your family.  

Enrollment -- At Great Lakes you can obtain the two forms (DD2792 and DD2792-1) from the EFMP Coordinator located at The Captain James A. Lovell Federal Health Care Center (Lovell FHCC) 3001 Greenbay Rd., North Chicago, IL, phone number 224-610-4763 or from the EFMP Liaison located at the Fleet and Family Support Center (FFSC) 525 Farragut Ave., Suite 300, Bldg 26, phone number 847-688-3603 ext. 131. There is also a Facebook site (Exceptional Family Member Program-Naval Station Great Lakes) where you can access a link that will allow you to print the forms from your computer. There are also links in MilitaryHomefront. If you have any questions about the forms and/or when you are done filling out your paperwork, bring the forms to the Lovell FHCC EFMP Coordinator to proof read and ensure that you have provided all the information.  He will send it to the committee and notify you of the results. 

The Fleet and Family Support Center EFMP Liaison can assist you with the following:

  • Provide you with Information and Referral  to assist with relocation
  • Local School and Early Intervention Services Information
  • Information and Education regarding special needs support services in the surrounding local communities

In addition, the NAVSTA Great Lakes EFMP facebook site provides information on Tricare, EFMP, Special Education, Family Support, and Information on different special needs diagnosis.

Special Education/ Early Intervention Services (EIS)

The FFSC EFMP Liaison is able to assist you with questions regarding Special Education and Early Intervention.  The Liaison works with the New Parent Support Program and the School Liaison Officer to provide assistance and answers as well as support you and your child.

Early Intervention testing is done at Illinois school districts for free In the Great Lakes area.

Special education programs vary depending on the school district.  We have cooperative special education for some districts through the Special Education District of Lake County, but some districts continue to handle their own special education needs.

The overseas EFMP educational screening for anyone under the age of 21 is done at The James A. Lovell Federal Health Care Center.

Associated Links

Find out everything you need to know about your medical benefits.

Beneficiary Counseling Assistance Coordinator
A BCAC educates beneficiaries, and enhances a thorough understanding of TRICARE programs.

Need personal assistance?

Call your relocation manager »

Or, for 24/7 assistance, call Military OneSource. », No question is too big or too small 800-342-9647

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