Fleet and Family Support Center
525 Farragut Avenue, Suite 300
Building 26
Great Lakes, IL 60088-2845

Phone 847-688-3603 ext. 100 / 888-231-0714 ext. 100
Phone (DSN) 312-792-3603
Fax 847-688-2827
Fax (DSN) 312-792-2827

Mon - Fri 7:00 a.m. - 4:00 p.m.
Sat, Sun and Holidays - Closed

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Family Center

Programs and services

As a gateway to the resources you need, the Military and Family Support Center provides information, support and services to help you balance the demands of military life. The Military and Family Support Center is one part of the overall Family Readiness System, which is the network of agencies, programs, services, partnerships and individuals that supports your personal and family life readiness, mobilization and deployment readiness, and mobility and economic readiness. It should be one of your first stops once you arrive at a new installation. The programs and services are a key resource for you and your family. They include:

  • Deployment support assists you and your family during all phases of the deployment cycle, providing workshops and services to help meet the challenges of deployment, as well as information and referral to deployment-related resources. Services include education briefings for deploying members and families, support services, morale calls and service-specific programs.
  • Relocation assistance provides an array services to meet your moving needs. Relocation services include, but are not limited to, relocation workshops that help you prepare for a move, information on installations and communities worldwide and, where offered, a loan closet for basic household items. Relocation assistance also includes assistance with in-transit emergencies. Military and Family Support Centers work with other installation agencies to keep relocation information current, timely and relevant to allow you to make informed decisions and ensure you experience a smooth and successful move.
  • Personal financial management provides information, education and one-on-one financial counseling to assist you and your family in maintaining your financial readiness. Services are designed to address money management issues throughout your active-duty lifecycle and into retirement. Financial readiness educational opportunities range from basic planning to long-term investing.
  • Employment assistance offers comprehensive information, tools and resources to support career exploration, training and licensing, and employment readiness. Military and Family Support Centers may offer career counseling, local labor market information, trend tracking, skills and interests identification, job bank referrals and resources for self-employment.
  • Family life education provides information and education to assist you and your family in developing resilience skills that can help as you navigate your mobile military lives.
  • Information and Referral can assist you in identifying and clarifying needs to determine appropriate forms of assistance and in locating services and programs available both on and off your installation.
  • The Transition Assistance Program prepares separating, retiring and demobilizing service members (and their families) with the information, skills and knowledge necessary for a successful transition from military to civilian life. The first step in your transition process is to complete the congressionally mandated pre-separation counseling session, which furnishes detailed information on the various benefits and services available.

Military and Family Support Centers may provide other services, such as counseling and family advocacy. Services vary by location.

Installation Specific Information

Welcome to the Fleet and Family Support Center, Naval Station Great Lakes!

The Fleet and Family Support Center (FFSC) provides unified, customer-focused, consistent, and efficient FFSC programs and services to support sustained mission and Navy readiness. We provide the right services at the right time, to strengthen personal and family competencies to meet the unique challenges of the military lifestyle.

If you need to make an appointment to see a counselor, or find out about a military or civilian resource or service, our Front Desk team can direct you or provide what you need. We have welcome aboard packages, base maps and contact information for military, city, county, state and federal organizations. 

At Naval Station Great Lakes, FFSC services include individual, family and couples counseling, domestic violence and victim advocacy. Sexual Assault Intervention, relocation assistance, transition assistance, financial management and family employment assistance. Pre and Post deployment briefs are available upon request. A discussion group every Tuesday for Individual Augmentees is available, held at the FFSC, Bldg. 26 from 11:00 to 1:00 p.m. A pre-deployment briefs are done on an as needed basis. Walk-ins welcome.

To make an appointment to see a counselor, you may simply walk in during normal working hours, or you may call the Front Desk at 847-688-3603 ext 100 or toll free at 888-231-0714 or DSN 312-792-3606 ext. 100.

Newly arrived? Confused on how to obtain a military or civilian resource or service? Our front desk personnel can assist you with Welcome Aboard Packages, base maps, a variety of brochures, and direct you to the appropriate staff member for assistance. In addition, we also supply you with phone numbers and addresses for various military, city, county, state and federal agencies such as hospitals, local schools, child care and Veterans Affairs. No appointment is necessary. The Great Lakes FFSC Loan closet is temporarily not available as preparations are being made to relocate the distribution site.

Spouse Orientation can provide information for new arrivals, and informs them about the services, facilities, and recreational activities we have here at Great Lakes. One on one Spouse Orientation sessions are provided by the Relocation Assistants Program.

Contact the Front Desk of the Fleet and Family Support Center, 525 Farragut Ave., Bldg. 26, Suite 300 at 1-847-688-3603 or 1-888-231-0714 or DSN 312-792-3603, ext.100, for more information about any of our services or to make reservations to attend classes.

FFSC Hours of operation are Monday-Friday 7:30 a.m. to 4:00 p.m.


Associated Links

Military OneSource
Provides access to 24/7 counseling, information and referral for service families, and if relocating, search for Culture Grams that can provide useful information about your new duty location.

Navy Family Advocacy Program
Brief overview of FAP.

Fleet and Family Support Center
Provides information on Navy family issues.

Navy Official Home Page
Generally applicable service wide information.

MilitaryKidsConnect
Department of Defense-sponsored website for kids impacted by the deployment of parents and caregivers.

USA4 Military Families
Seeks to engage and educate state policymakers, not-for-profit associations, concerned business interests, and other state leaders about the needs of military members and their families.

Need personal assistance?

Call your relocation manager »

Or, for 24/7 assistance, call Military OneSource. »

MilitaryOneSource.mil, No question is too big or too small 800-342-9647

Military OneSource Newsletter Subscriptions button

Plan My Move, Take control of your PCS move

Do you have orders?

Request a Sponsor »


Additional Resources

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