Fleet and Family Support Center
525 Farragut Avenue, Suite 300
Building 26
Great Lakes, IL 60088-2845

Phone 847-688-3603 ext. 100 / 888-231-0714 ext. 100
Phone (DSN) 312-792-3603
Fax 847-688-2827
Fax (DSN) 312-792-2827

Mon - Fri 7:00 a.m. - 4:00 p.m.
Sat, Sun and Holidays - Closed

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Family Center

Programs and Services

Military and Family Support Centers are part of the network of agencies, programs, services and partnerships which supports the overall well-being of military families. Military and Family Support Centers provide information, education and support programs to help balance the demands of military life. The Military and Family Support Center should be one of your first stops once you arrive at a new installation to connect with key programs, services and support systems. Programs and services may vary across services and installations.

  • Deployment support provides information, education and support to assist you and your family during all phases of the deployment cycle.
  • Relocation assistance provides an array of services during the relocation process to meet your moving needs.
  • Personal financial management provides information, education and one-on-one financial counseling to assist you and your family in maintaining your financial readiness.
  • Employment assistance offers comprehensive information, tools and resources to support career exploration, training and licensing, and employment readiness.
  • Family life education provides information and education to assist you and your family in developing resilience skills that can help as you navigate your mobile military lives.
  • Information and referral can assist you in identifying and clarifying needs to determine appropriate forms of assistance and in locating services and programs available both on and off your installation.
  • The Transition Assistance Program prepares separating, retiring and demobilizing service members (and their families) with the information, skills and knowledge necessary for a successful transition from military to civilian life. The first step in your transition process is to complete the congressionally mandated pre-separation counseling session, which furnishes detailed information on the various benefits and services available.

Military and Family Support Centers may provide other programs, such as the Exceptional Family Member Program, Family Advocacy Program and the New Parent Support Program. These services vary by location. Find your specific center by visiting MilitaryINSTALLATIONS and searching by installation or postal code.

Installation Specific Information

Welcome to the Fleet and Family Support Center, Naval Station Great Lakes!

The Fleet and Family Support Center (FFSC) provides unified, customer-focused, consistent, and efficient FFSC programs and services to support sustained mission and Navy readiness. We provide the right services at the right time, to strengthen personal and family competencies to meet the unique challenges of the military lifestyle.

If you need to make an appointment to see a counselor, or find out about a military or civilian resource or service, our Front Desk team can direct you or provide what you need. We have welcome aboard packages, base maps and contact information for military, city, county, state and federal organizations. 

At Naval Station Great Lakes, FFSC services include individual, family and couples counseling, domestic violence and victim advocacy. Sexual Assault Intervention, relocation assistance, transition assistance, financial management and family employment assistance. Pre and Post deployment briefs are available upon request. A discussion group every Tuesday for Individual Augmentees is available, held at the FFSC, Bldg. 26 from 11:00 to 1:00 p.m. A pre-deployment briefs are done on an as needed basis. Walk-ins welcome.

To make an appointment to see a counselor, you may simply walk in during normal working hours, or you may call the Front Desk at 847-688-3603 ext 100 or toll free at 888-231-0714 or DSN 312-792-3606 ext. 100.

Newly arrived? Confused on how to obtain a military or civilian resource or service? Our front desk personnel can assist you with Welcome Aboard Packages, base maps, a variety of brochures, and direct you to the appropriate staff member for assistance. In addition, we also supply you with phone numbers and addresses for various military, city, county, state and federal agencies such as hospitals, local schools, child care and Veterans Affairs. No appointment is necessary. The Great Lakes FFSC Loan closet is temporarily not available as preparations are being made to relocate the distribution site.

Spouse Orientation can provide information for new arrivals, and informs them about the services, facilities, and recreational activities we have here at Great Lakes. One on one Spouse Orientation sessions are provided by the Relocation Assistants Program.

Contact the Front Desk of the Fleet and Family Support Center, 525 Farragut Ave., Bldg. 26, Suite 300 at 1-847-688-3603 or 1-888-231-0714 or DSN 312-792-3603, ext.100, for more information about any of our services or to make reservations to attend classes.

FFSC Hours of operation are Monday-Friday 7:30 a.m. to 4:00 p.m.


Associated Links

Military OneSource
Provides access to 24/7 counseling, information and referral for service families, and if relocating, search for Culture Grams that can provide useful information about your new duty location.

Navy Family Advocacy Program
Brief overview of FAP.

Fleet and Family Support Center
Provides information on Navy family issues.

Navy Official Home Page
Generally applicable service wide information.

MilitaryKidsConnect
Department of Defense-sponsored website for kids impacted by the deployment of parents and caregivers.

Military State Policy Source
Seeks to engage and educate state policymakers, not-for-profit associations, concerned business interests, and other state leaders about the needs of military members and their families.

Need personal assistance?

Call your relocation manager »

Or, for 24/7 assistance, call Military OneSource. »

MilitaryOneSource.mil, No question is too big or too small 800-342-9647

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Plan My Move, Take control of your PCS move

Do you have orders?

Request a Sponsor »


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