Beneficiary Counseling Assistance Coordinators (BCAC) Naval Health Clinic Hawaii - Navy
Makalapa Medical Annex
1514 Makalapa Drive, Bldg 1514
JBPHH, HI 96860-4908
Phone 808-473-2444 X509 / TRICARE 1-877-988-9378
Military treatment facilities
The clinics and services available at military treatment facilities vary by location. Before you move, identify the military treatment facility that will serve you, visit its website to learn about the services available and get contact information.
Moving to a new TRICARE region
If you anticipate a move to another TRICARE region, work with your local TRICARE service center or case manager before your move to ensure the transition is as smooth as possible. On arrival at the new duty location, you or your sponsor should contact the beneficiary counseling and assistance coordinator or the TRICARE service center to ensure the transition plans are in place and to obtain authorizations for TRICARE Extended Care Health Option services, if applicable.
Beneficiary counseling and assistance coordinator
All TRICARE regional offices and most military treatment facilities are staffed with beneficiary counseling and assistance coordinators. They provide information, guidance and assistance on benefit options, TRICARE Prime enrollment, special authorizations, status of claims, eligibility and assistance with referrals and appointments. If you or your family member has more severe needs, contact your TRICARE case manager.
Case management involves a team of health care professionals who help you and your family find solutions to complex health problems. It is important to inform your case manager if you are moving as he or she will connect you with the case manager at your new location.
Extended Care Health Option
The Extended Care Health Option provides financial assistance to beneficiaries of active-duty service members who qualify based on specific mental or physical disabilities. The Extended Care Health Option offers an integrated set of services and supplies beyond the basic TRICARE program. Regional contractors in each of the TRICARE regions and overseas administer the program.
Transporting medical equipment
Contact your installation’s household goods/transportation office for information on special procedures for the transportation of medical equipment.
Federal and state health care programs
Medicaid provides health coverage for individuals and families with low incomes or have a disability. The department of social services or the department of medical assistance may administer the Medicaid program in your state. Supplemental Security Income, or SSI, is a cash assistance program intended to meet basic needs for disabled adults and children who have limited resources. Families must reapply after moving to a new state.
Many states offer services for children with special health care needs funded by the Maternal and Child Health Services Block Grant, or Title V. State departments of health websites and local health departments can provide information on state health benefits. The Maternal and Child Health Bureau website has more information, including state points of contact.
Other important resources
TRICARE debt collection assistance officers assigned to regional offices and military treatment facilities worldwide can help beneficiaries understand and get assistance with debt collection issues related to TRICARE.
Installation Specific Information
The DoD provides a number of resources to military family members with special needs. The level of service may vary depending on locale.
Military and Family Support Center (MFSC), Joint Base Pearl Harbor Hickam, Exceptional Family Member Program (EFMP) Liaison, provides one-on-one consultations, aide with enrollment process, system navigation, information and referral to military and civilian organizations and conduct and support command training and support. To contact Regional EFMP Liaison call 808-474-1999.
Air Force Specific Information
Check in with the Life Skills Flight if you have a family member enrolled in the Special Needs Program. This program assists families with special needs to obtain required medical and educational services and also ensures these families have access to necessary services when reassigned. They will also assist families in finding appropriate medical, social services, and educational services.
The Special Needs Program Team offers assistance with Dependent Relocation Clearances (AF Form 1466), Facility Determination Inquiries, Special Needs Program Reassignments and Deferments and Special Needs Housing Requirements.
Referrals for families enrolled in the Special Needs Program, i.e. respite care for financially strapped families via Air Force Aid Society, is also completed with the Life Skills Flight.
Call your relocation manager »
Or, for 24/7 assistance, call Military OneSource. »