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Emergency Assistance

Planning for Emergencies

If you experience an emergency while en route to your new duty station you can contact any chapter of the American Red Cross for assistance to notify your family and/or your destination command. If your emergency requires financial assistance contact the nearest Red Cross, Navy-Marine Corps Relief Society, Army Emergency Relief, or Air Force Aid Society. You may also contact your nearest Military and Family Support Center for information and referral services. There are many people within the military community to help and support you in a time of need, so do not hesitate to ask. During transit, you may contact your nearest military installation for help.

American Red Cross

There is an American Red Cross located on the First Floor, B-Wing at Tripler Army Medical Center, Room 109. They can be reached by calling 808-433-6631 or DSN 315-433-6631. Duty Hours are 9:00 a.m. - 2:00 p.m. Tuesday, Wednesday and Friday.

Service Centers are available at Joint Base Pearl Harbor-Hickam on Hickam Field (808-449-0166); Schofield Barracks (808-655-4927) Monday and Thursday only; and Marine Corps Base Hawaii, Kaneohe Bay (808-257-8848).

Emergency Communication Services

Access using the 1-877-272-7337. American Red Cross Emergency/24-Hours Line which provides reporting and communication services for active duty military and their family members, access to financial assistance in conjunction with emergency leave (AER, Schofield Barracks 808-655-4227), counseling in personal and family problems, information and referrals.

The Military and Family Support Center provides Information and Referral Services to assist you during an emergency. Call 808-474-1999, DSN 315-474-1999 for assistance.

Salvation Army - Divisional Headquarters

The Salvation Army is located at 2950 Manoa Road in Honolulu and can be reached by calling 808-988-2136. The Division covers the Hawaiian Islands and the following Pacific Islands: Guam, Republic of the Marshall Islands, and The Federated States of Micronesia.

The Aloha United Way

The Aloha United Way provides information and referral on services available on Oahu. Specialists search a database of over 4,000 government and nonprofit services and programs to find the answers you need, including:

  • Elderly support services
  • Counseling and therapy
  • Recycling sites
  • Child support filings
  • Food pantries
  • Voter registration
  • Emergency shelter
  • Suicide prevention
  • Addiction programs
  • Affordable legal help

You simply dial 211 or search the Aloha United Way 211 website. Office hours are Monday - Friday, 6:00 a.m. - 9:00 p.m.

Air Force Specific

Should a financial emergency arise after you depart your last duty station and before you arrive at Joint Base Pearl Harbor-Hickam, the Air Force Aid Society may be able to assist you. Contact the Air Force Aid Office at the base nearest your location.

The Air Force Aid Society, a private non-profit organization, supports the mission of the Air Force by relieving financial distress of Air Force members and their families, assisting with education goals and improving quality of life through proactive programs.

The Air Force Aid Society (AFAS) Officer (AFAO) at Joint Base Pearl Harbor-Hickam, can be contacted at 808-449-0314 during normal duty hours (M-F 8:30 a.m. – 3:30 p.m.). For AFAS emergencies after duty hours, please contact your First Sergeant or Command Post. After hours, contact your First Sergeant.

If you are not within 50 miles of an Air Force Base nearby, the Air Force Aid Society has a cross-service assistance agreement with Army Emergency Relief and Navy-Marine Corps Relief Society. If none of the relief societies above are available, contact the nearest American Red Cross Office for assistance.

If you are an active duty Air Force member, spouse of an active duty Air Force member, Retiree, or a widow/widower, you may apply for Air Force Aid assistance online.

The Air Force Family Accountability and Assessment System (AFPASS) is the newest tool available to enable the Air Force to address your needs after the onset of a declared emergency. The AFPASS system is currently used for two purposes: (1) Air Force personnel and families inform the Air Force of their needs following an emergency, and (2) follow-on case management to address and assist the needs of members of the Air Force family. Within 12 to 24 hours after a disaster, Air Force families should begin to access and provide accountability and needs assessment to AFPASS. Family members will need their sponsor's social security number and date of birth to login to the website.

Navy-Marine Corps Relief Society

The Navy-Marine Corps Relief Society (NMCRS) is a non-profit, volunteer organization founded in 1904 to provide financial assistance to active duty and retired Navy and Marine Corps personnel and their families. NMCRS provides assistance with basic living expenses, emergency transportation, funerals, medical bills, essential car repairs, pay problems, and other emergency needs. Assistance is provided in the form of interest-free loans and/or grants, depending on financial need and type of assistance rendered.

In addition to financial assistance, NMCRS also provides many valuable services. These services include baby budget classes for new and expectant parents, a Visiting Nurse Program, a layette program as well as a thrift shop at Pearl Harbor.

Volunteers are the backbone of NMCRS. Volunteers are receptionists, caseworkers, thrift shop workers, clerical and computer personnel. NMCRS is also fortunate in Hawaii to have a number of senior citizens from all over Oahu who sew, knit and crochet items for their baby layette program.

NMCRS also offers a no interest Quick Assist Loan (QAL) for emergency financial assistance. QALs can be used for basic living expenses, temporary needs, and family emergencies. There is no application fee and no appointment needed. Active Duty Sailors and Marines can get up to $500 in minutes. Go to website for additional information.

Hours of operation are from 8:00 a.m. to 3:30 p.m., Monday through Friday and the office is located in Building 1514 at the Makalapa Gate on Joint Base Pearl Harbor-Hickam, Naval Base Pearl Harbor 808-473-0282. For emergencies occurring after hours, contact the American Red Cross at (877) 272-7337 and request Navy-Marine Corps Relief Society assistance.

Associated Links

American Red Cross
Provides assistance in times of emergency.

Provides support to troops and families in times of emergency.

Navy-Marine Corps Relief Society
Provides access to resources needed in times of emergency.

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