Personal Property Processing Office (PPPO)
Arc Light Boulevard
Bldg 18002
Yigo, Guam 96543

Phone 671-366-3708 / 671-366-7193
Phone (DSN) 315-366-3708
Fax 671-366-5272
Fax (DSN) 315-366-5272

Mon - Fri 7:30 a.m. – 4:30 p.m.
Sat & Sun - closed
Holidays and PACAF Family Days - closed

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Household Goods

Arranging Household Goods Shipments

As soon as you receive to your permanent change of station, you can start getting your house and family ready. Clean up and get rid of junk. Hold a yard sale or donate serviceable items you no longer need. Gather important family records. Remember, in overseas areas, houses are generally much smaller than those in the United States and the electric current may be different.

If you are moving overseas, begin to plan what items will go in unaccompanied baggage, in your household goods shipment and in long-term, Non-Temporary Storage, or NTS, storage—check with your sponsor or overseas housing office to assist in determining what items to ship.

Household Goods Shipping Process

The Defense Personal Property System is the online system you will use to request and manage your household goods shipment(s). For how-to guides to assist with your application, go to Move.mil.

Pets

Moving with your pet includes researching airline requirements and quarantine restriction laws in your new location. Many airlines have requirements for size, weight, breed, number of animals, kennel construction, documentation and seasonal limitations. Small pets may be shipped on military flights, but availability and regulations frequently change. Contact your local Personal Property Office to request specific country instructions. Military OneSource can make your move easier with helpful tips, resources and hands-on information related to moving with pets and more.

"It's Your Move"

Review the U.S. Transportation Command booklet, "It's Your Move," for detailed information on weight allowances, the household goods shipping process, storage, automobile shipments, claims processes and the customer satisfaction survey.

For assistance on moving entitlements, reach out to:
Navy personnel: householdgoods@navy.mil or 855-HHG-MOVE (855-444-6683)
Marine Corps personnel: usmcpersonalproperty@usmc.mil or 703-695-7765
Air Force personnel: ppahq.ppec.customerservice@us.af.mil or 210-652-3357

Installation Specific Information

This narrative is current and applies to most military personnel and federal civilians being assigned to Andersen AFB, Guam. Refer to the contact list for more information. Review the attached document for detailed information about the Shipment of Firearms to Guam.  

Eligible members stationed in the contiguous United States may arrange for the pack out of their full weight allowance upon receiving orders. The carrier or agent can then move the shipment to Guam immediately. It is recommended members stationed overseas arrange for the immediate shipment of household goods upon receipt of orders, because of the lengthy transit time from some overseas-to-overseas locations. Members are also entitled to an unaccompanied baggage shipment or express shipment.

The estimated shipping time for household goods and privately owned vehicles from both the U.S. East Coast and West Coast is 45 to 60 days. This is the reason to make sure the unaccompanied baggage shipment has enough materials in it to set up a temporary residence.

Inbound members should leave their gas stoves and dryers in storage in the U.S. because government quartes and private rentals are equipped with electrically operated appliances. However, most private rentals do not provide washers and dryers. Storage in government quarters is very limited, so people should leave all major appliances they will not use on Guam, such as an extra refrigerator or large chest type freezer, in temporary storage in the U.S.

Air Force members should call the traffic management office at 671-366-4227 and leave their phone number and address. For information about privately owned vehicles, call 671-339-2205.


Associated Links

Move.mil
Official Defense Personal Property System (DPS) Portal. Find out what type of information can be found and where to find it on Move.mil by watching the video presentation, "What's on Move.mil?"

Auto Logistics
Resource for service members moving or storing their personally owned vehicles for a permanent change of station.

US Customs
Find information on importing and exporting products and property.

Air Force Household Goods -- Official AF Web Site
Official AF household goods shipment and storage web site.

Defense Personal Property System Portal (DPS)
DPS Password & Login Procedures video presentation shows how to get your DPS Password and Login to the system for the first time.

Air Force Housing
This website serves as a one-stop shop for Airmen and their families to obtain information about the housing options and support services available to them at Air Force bases world-wide.

Questions about household goods & POVs?

Household Goods Portal
Check out the Household Goods Portal »

Please complete the Customer Satisfaction Survey (pdf) after each delivery. Your feedback is important!

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