Household Goods/Transportation Office Inbound Household Goods & POV Information
Personal Property Processing Office (PPPO) Gebaeude 244
Grafenwoehr, Germany 92655
Bldg 244 APO
AE 09114
Germany

Phone 011-49-9641-83-8438 /-8267 /-8274
Phone (DSN) 314-475-8438 /-8267 /-8274
Fax 011-9641-8395
Fax (DSN) 314-475-8395

Mon - Fri 8:00 a.m. - 12:00 p.m. and
1:00 p.m. - 3:30 p.m.

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Household Goods

Arranging Household Goods Shipments

As soon as you receive to your permanent change of station, you can start getting your house and family ready. Clean up and get rid of junk. Hold a yard sale or donate serviceable items you no longer need. Gather important family records. Remember, in overseas areas, houses are generally much smaller than those in the United States and the electric current may be different.

If you are moving overseas, begin to plan what items will go in unaccompanied baggage, in your household goods shipment and in long-term, Non-Temporary Storage, or NTS, storage—check with your sponsor or overseas housing office to assist in determining what items to ship.

Household Goods Shipping Process

The Defense Personal Property System is the online system you will use to request and manage your household goods shipment(s). For how-to guides to assist with your application, go to Move.mil.

Pets

Moving with your pet includes researching airline requirements and quarantine restriction laws in your new location. Many airlines have requirements for size, weight, breed, number of animals, kennel construction, documentation and seasonal limitations. Small pets may be shipped on military flights, but availability and regulations frequently change. Contact your local Personal Property Office to request specific country instructions. Military OneSource can make your move easier with helpful tips, resources and hands-on information related to moving with pets and more.

"It's Your Move"

Review the U.S. Transportation Command booklet, "It's Your Move," for detailed information on weight allowances, the household goods shipping process, storage, automobile shipments, claims processes and the customer satisfaction survey.

For assistance on moving entitlements, reach out to:
Navy personnel: householdgoods@navy.mil or 855-HHG-MOVE (855-444-6683)
Marine Corps personnel: usmcpersonalproperty@usmc.mil or 703-695-7765
Air Force personnel: ppahq.ppec.customerservice@us.af.mil or 210-652-3357

Installation Specific Information


Associated Links

Move.mil
Official Defense Personal Property System (DPS) Portal. Find out what type of information can be found and where to find it on Move.mil by watching the video presentation, "What's on Move.mil?"

Auto Logistics
Resource for service members moving or storing their personally owned vehicles for a permanent change of station.

US Customs
Find information on importing and exporting products and property.

United States Army Recruiting Command Soldier and Family Assistance Programs
Public web site for all Army recruiting command needs.

Defense Personal Property System Portal (DPS)
DPS Password & Login Procedures video presentation shows how to get your DPS Password and Login to the system for the first time.

Questions about household goods & POVs?

Household Goods Portal
Check out the Household Goods Portal »

Please complete the Customer Satisfaction Survey (pdf) after each delivery. Your feedback is important!

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