Joint Base Pearl Harbor Hickam
Naval Base Pearl Harbor
850 Ticonderoga Street
JBPHH, HI 96860-5102
Phone 808-473-1222 / 808-449-7110 Military Telephone Operator
Phone (DSN) 315-473-1222
Fax (DSN) 315-474-4232
Naval Base Pearl Harbor and Hickam Air Force Base were realigned to form Joint Base Pearl Harbor Hickam (JBPHH), which became fully operational on 01 October 2010.
The information in this file covers Navy Region Hawaii Joint Base Pearl Harbor Hickam, along with our Navy satellite installation, Naval Computer and Telecommunications Area Master Station Pacific (NCTAMS PAC) located at Wahiawa. Joint Base Pearl Harbor Hickam is located eight miles west of Honolulu, on the Island of Oahu, county of Honolulu, one of eight islands that make up the State of Hawaii. The main gates for both Pearl Harbor and Hickam are approximately two miles west of the Honolulu International Airport. The island hosts all branches of the armed forces, including the Coast Guard.
Pearl Harbor was established as a U.S. Naval Base in 1908, and remains a vital part of the U.S. defense establishment today. Pearl Harbor is a national historic landmark because of its essential contribution to the rise of the U.S. as a major power in the Pacific and the crucial role it played in World War II, beginning with the December 7 attack. For more information please visit Pearl Harbor's homepage.
Air Force Specific
Hickam Field was named for Lieutenant Colonel Horace Meek Hickam, an aviation pioneer, killed in a flying accident at Fort Crockett near Galveston, Texas. Hickam Field was dedicated on May 31, 1935 and officially activated in 1938. In 1957, Headquarters Pacific Air Force was established at Hickam Air Force Base. The unification of Pacific Air Forces was a historic "first" in which all USAF fighting forces assigned to the Pacific and Far East areas were consolidated under one command.
The primary mission of Pearl Harbor is to provide berthing and shore side support to surface ships and submarines, as well as maintenance and training. Pearl Harbor can accommodate the largest ships in the fleet, to include dry dock services, and is now home to over 160 commands. Housing, personnel, and family support are also provided and are an integral part of the shore side activities, which encompass both permanent and transient personnel.
NCTAMS PAC provides operational direction and management to all Pacific Naval Telecommunication System users. In addition to this function, NCTAMS PAC manages, operates, and maintains Defense Communication System and Naval Telecommunication System assets. It also offers a full range of ADP and Information Resource Services, Maintenance and Repair, and Communication/Electronic and Defense Message System coordination to the Navy and other DOD activities in the Pacific.
Air Force Specific
The major command is the Pacific Command. PACAF's primary mission is to plan, conduct and coordinate offensive and defensive air operations in the Pacific and Asian theaters. The mission of the 15th Airlift Wing is to enhance PACAF's power and reach by ensuring world-class en route support, maintaining operational ready forces and providing superior customer service.
JBPHH serves over 55,000 people each year, has its own police/security force and is responsible for DoD firefighters in 13 stations island-wide.
Air Force Specific
JBPHH is home to 5,435 Air Force military members who have 6,538 dependents.
The free Navy Exchange shuttle bus provides services around Joint Base Pearl Harbor Hickam, on both Pearl Harbor and Hickam. The shuttle operates from 9:00 a.m. to 9:00 p.m. For more information on the NEX shuttle call 808-423-3344. The only authorized taxi service for military bases is "The Cab," 808-422-2222.
Public transportation is available from various locations on base via The Bus. For routes and schedules, call 808-848-5555; 5:30 a.m. - 10:00 p.m. HST, or visit "The Bus" website.
The Handi-Van is a public transit service for persons with disabilities who are unable to use the City's bus service, "The Bus". The Handi-Van service is generally available island-wide, Monday through Sunday. For additional information call 808-538-0033.
If you have "hard copy" orders and have not been contacted by a sponsor, contact your gaining command to request one. Your sponsor will be the primary point of contact for Welcome information on your new Command, Joint Base Pearl Harbor Hickam area. Ensure you contact you sponsor as soon as possible before leaving for Hawaii.
On arrival report to your command and have your orders stamped with the date and time reported. Then check with your Command Pay and Personnel Administrator (CPPA) for PSD Pearl Harbor assistance with all your orders, records and receipts. It is essential that PSD process your paperwork within the first two days of your arrival, three at the absolute maximum. Personnel need to update their account immediately to avoid delays and possible adverse effects on your pay.
There are no Post Office boxes available on base. Until you have a permanent address you should have your mail forwarded to your new command.
Contact your command for the address to the Temporary boxes that are available for 120 days for active duty personnel at no charge at Joint Base Pearl Harbor Hickam, Naval Base Fleet Mail Center located in Building 479. Navy Personnel may forward their mail to their gaining Command. For further General Mailing Information contact 808-473-7919/7912 and 808-216-3839. Active duty personnel may add spouses on the mail list for the temporary box. Please check with your sponsor for procedures.
The "UPS at NEX Pearl Harbor" has mailboxes available for a fee. They may be reached at 808-428-2311.
Air Force Specific
Once your gaining organization has received confirmation of your PCS, military and DoD civilians will be assigned a sponsor. If you are experiencing any personal issues or have not heard from your sponsor, refer to the 'Major Unit Listing' for your gaining unit or contact the Relocation Specialist at the Military and Family Support Center at 808-474-1999. Department of Defense civilians should contact their selecting official or personnel office for a sponsor. Contact the Civilian Personnel Office 808-449-0121, if you are not contacted by a sponsor. Your sponsor should provide you with information about the local community, housing, schools, employment, the base and any other information you request. Your sponsor should also provide you with information about your gaining organization including the name of your First Sergeant and Commander. Keep your sponsor informed during your PCS. If your arrival plans change, be sure to contact your sponsor. Your sponsor will be responsible for welcoming you to the base and your organization.
For General Delivery Information/ Address: Please call (808) 449-9166/9480 or DSN (315) 449-9166.
Per USPS regulations, accountable packages (i.e. INSURED) will only be held for 15 calendar days. Accountable packages will be delivered to the Main Post Office located at 1300 Freedom Ave next to the Commissary. Their hours of operation are Monday - Friday, 8:30 a.m. - 4:00 p.m.
General Delivery Mailing Address Information and Guidance
Military personnel that have PCS Orders to Joint Base Pearl Harbor Hickam may request a temporary General Delivery Mailing Address at Joint Base Regional Mail Center. Civilians with PCS Orders must coordinate a temporary mailing address with USPS. Military members requesting a temporary address may use the address for 60 days and must E-Mail your request to the following address firstname.lastname@example.org with the following information: Name, Branch of Service, Contact Number, Grade/Rank, Unit, E-Mail, Date of Arrival, and Family Members Name(s).
General Information. The Regional Mail Center is located on the Pearl Harbor side of Joint Base Pearl Harbor Hickam in Building 479 (1025 Quincy Avenue). The hours of operation are Monday through Friday, 9:00 a.m. to 3:30 p.m. and Saturday 9:00 a.m. to 12:00 p.m. If you mail items to General Delivery, you are required to check-in within “three business days” of your reporting date to Hawaii. Once you arrive on station and receive a forwarding address, you must notify the General Delivery personnel. Please do not send boxes more than 30 days prior to your reporting date, unless you are coming from an overseas location or have a lengthy military school enroute.
Navy personnel if desired may forward their mail to the gaining command for 60 days until they get a permanent address in Hawaii. For further General Mailing information contact email@example.com or call 808-473-7919/7912.
Your sponsor will assist you with temporary lodging reservations. If staying at a hotel, it is advisable that you make your lodging reservations well in advance. Hotels are usually plentiful except during the high tourist seasons (December - March and May - August). Specify that you will be using TLA when making your reservations. This rate is different from the "government" rate. Not all hotels allow pets. If you plan on bringing your pet, please ensure the hotel will take pets before arrival. Here are some of hotels in the community that allow pets: The Best Western Plaza, 808-372-0587; Doubletree Alana Hotel - Waikiki, 1-800-559-4201 or 808-941-7275; and Hilton Waikiki Prince Kuhio, 1-800-333-3333 or 808-922-0811. Specific information relating to pet accommodations at their hotel will need to be obtained from each hotel.
The Navy Lodge is also available and will take pets on a very limited basis. When making your reservations make sure you specify you will have a pet; daily rates apply. Personnel on PCS orders will have priority. Please make reservations at 1-800-NAVY-INN or visit the Navy Lodge website. MWR Kennel offers pet boarding close to base. Contact them at 808-368-3456 for more information or to make reservations.
Royal Alakai, JBPHH, on Hickam, Reservations (Group) at 808-448-5961 and 24/7 at 808-260-1200 is another option to secure temporary lodging as soon as you have your orders and an arrival date. If nothing is available on base, they will refer you to a hotel in the local community. Personnel with PCS orders have priority for rooms. Please note that the Royal Alakai has only eight pet-friendly rooms.
For TLA Approved Hotels on Oahu please see the CNIC Headquarters website.
Upon arrival, call the Military and Family Support Center (MFSC) for any assistance you might need. The MFSC provides information and referral for resources available in the community and at other nearby military installations. Arrival services include sponsor program, and information on housing, schools, home buying, cultural tours, in-briefs, loan closet, and more. Call 808-474-1999 or visit the MFSC Monday through Thursday, 7:00 am to 4:30 pm; Friday, 7:00 a.m. to 4:00 p.m.
Sponsorship training is available both on-line and in-person through the Military and Family Support Center.
Critical Installation Information
Housing Non-availability (Navy Specific)
Make an appointment to officially check-in at the Housing Services Center (HSC) at the Navy Aloha Center, 808-474-1820. There you will receive a TLA non-availability certificate for government quarters, which is to be taken to your command/PSD for processing. The Housing Services Center (HSC) is located off Bougainville Drive, across from Moanalua Navy Services Center. When you check in at the Housing Services Center (HSC), you will be assigned a personal counselor to assist you until housing has been assigned.
Hawaii is rabies-free. Hawaii's quarantine law is designed to protect residents and pets from potentially serious health problems associated with the introduction and spread of rabies. All dogs and cats, regardless of age (puppies and kittens included) or purpose, must comply with Hawaii's dog and cat import requirements.
Chapter 4-29 Hawaii Administrative Rules governs the importation of dogs, cats and other carnivores into Hawaii. This law states that dogs and cats meeting specific pre- and post-arrival requirements may qualify for 5-day-or-less quarantine program, which has a provision for direct release at Honolulu International Airport after inspection. See "Checklist For 5-Day-Or-Less Program" for details.
Furthermore, the law requires dogs and cats not meeting all of the specific 5-Day-Or-Less program requirements to be quarantined for up to 120 days upon arrival In Hawaii. See "Hawaii Rabies Quarantine Information Brochure" for details on the 120-day quarantine.
Pets that qualify will be authorized a "direct release" from the airport if all pre-arrival requirements are completed AND all required paperwork/payments are submitted at least 10 days prior to arrival.
Some non-domestic animals are allowed into the State while others are not. If you wish to bring a pet other than a dog or cat, it is highly suggested you contact the Plant Quarantine Non-Domestic and Microorganism office for more information. You may call with questions at 808-832-0566 or 808-837-8413.
For example, the following are some of the more common animals prohibited from entry or possession of private individuals in the State.
Cell phone use, to include text messaging and blue-tooth, while driving, is forbidden on Joint Base Pearl Harbor Hickam. Violation of this policy may result in loss of driving privileges. This applies to all uniformed military personnel, DoD civilians, contractors, family members and any other non-DoD drivers operating a motor vehicle on JBPHH installations.
The speed limit in base housing (JBPHH) is 15 MPH. The speed limit on all other roadways is 25 MPF unless otherwise posted.
Passports and Visas
Ensure member and/or family members have the required passports and/or visa prior to final out-processing. Member and/or family members are not allowed to final out-process without the required passports/visas in hand for themselves (if applicable) and/or family members. Members electing the accompanied tour will not be permitted to out-process without having the required passports/visas in hand for themselves (if applicable) and/or family members.
These actions are necessary to prevent unforeseen hardships to the military members and their families. Therefore, as a last reiteration, it is essential, members do not out-process without having the appropriate passports/visas for themselves (if applicable) and/or family members.
Explore the links to the left for in-depth information.
Call your relocation manager »
Or, for 24/7 assistance, call Military OneSource. »